Call Quality Analyst

Job Title: PIA Expert

Qualification and Education Requirements:

• Education- Graduation/HSC qualified.
• Excellent verbal and written communication skills.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English + Hindi Mandatory +2 Regional Language(Kannada, Telegu, Tamil)
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10PM).
• Comfortable with working 6 days a week and the week off will be onweekday.

Note:

Languages-English +Hindi Mandatory+ 2 regional Language

WFH(Should have good internet speed(50mbps-100mbps), own laptop(good condition),

power back up

Specific Roles and Responsibilities

• Call monitoring and providing actionable insight

• Conducting quality audits

• Monitoring trends

• Technological Responsibilities

• Training and coaching/Feedback

• identifying employee performance gaps

• Strong analytical and problem-solving skills.

Qualification and Education Requirements:

• Education- Graduation/HSC qualified.
• Excellent verbal and written communication skills.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English + Hindi Mandatory +2 Regional Language(Kannada, Telegu, Tamil)
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10PM).
• Comfortable with working 6 days a week and the week off will be onweekday.

Note:

Languages-English +Hindi Mandatory+ 2 regional Language

WFH(Should have good internet speed(50mbps-100mbps), own laptop(good condition), power back up

Specific Roles and Responsibilities

• Call monitoring and providing actionable insight
• Conducting quality audits
• Monitoring trends
• Technological Responsibilities
• Training and coaching/Feedback
• identifying employee performance gaps
• Strong analytical and problem-solving skills.