Nuvama Wealth - Technical/IT Support Executive - Windows OS (2-5 yrs)

Key Responsibilities :

- Provide Application and Infrastructure support for Contact Centre environments.

- Act as a single point of contact between project teams and external/internal stakeholders.

- Assist in the development of project plans including scope, deliverables, and timelines.

- Manage and troubleshoot user-level issues related to :

- Microsoft Windows (Windows 11)

- Microsoft O365 and Outlook configuration

- LAN/Internet connectivity

- Hardware and peripheral issues (printers, desktops, laptops)

- Software patches and updates

- Installation, configuration, and maintenance of systems and applications.

- Resolve local and network printer issues.

- Coordinate with OEMs or service providers for technical issue resolution.

- Ensure smooth IT infrastructure functioning at the clients site.

- Maintain and update ticketing system and ensure timely closure of assigned tickets.

- Work closely with internal IT and support teams for issue escalation and resolution.

Required Skills :

- Hands-on experience in Windows 11 OS installation and troubleshooting.

- Experience supporting Microsoft 365 and Outlook.

- Familiarity with Internet, LAN configuration and troubleshooting.

- Strong troubleshooting skills for hardware/software/network issues.

- Experience using ticketing tools (ServiceNow, Remedy, etc.).

- Ability to manage and prioritize tasks effectively.