131 OpenText Technologies Jobs

Service Excellence

Data Accuracy & Compliance

• Ensure accurate and timely data entry in HR systems (SuccessFactors, OTSM etc).
• Adhere to data privacy and compliance standards, minimizing risk and ensuring audit readiness.

Employee-Centric Support Delivery

• Serve as the first point of contact for HR-related inquiries, ensuring timely and accurate responses.
• Deliver high-quality service through multiple channels (email, chat, phone, ticketing systems).
• Maintain a strong customer service orientation, ensuring a positive employee experience.

Process Optimization & Continuous Improvement

• Identify service delivery gaps and recommend process improvements.
• Participate in service excellence initiatives such as Lean, Six Sigma, or Kaizen projects.
• Monitor service metrics (e.g., SLA, TAT, CSAT) and implement corrective actions when needed.

Collaboration & Stakeholder Engagement

• Work closely with HR Business Partners, Payroll, IT, and other departments to resolve complex issues.
• Support cross-functional projects aimed at enhancing HR service delivery.

Reporting & Analytics

• Track and report on service performance metrics.
• Use data insights to drive decisions and improve service quality.

• Apply sound judgment and discretion with sensitive information.
• Work towards achieving the goals and objectives outlined for HR Shared Services.
• Responsible for the creation and maintenance of Knowledgebase documents for employees, managers, and HR Shared Services.
• Administer quality checks and audits to verify data accuracy.
• Provide ongoing support and collaboration with team members.
• Foster an environment of continuous learning and improvement.
• Keeping in mind how changes to policies and processes will impact responses from the centre, ensuring that updates are also reflected in the HR Knowledgebase.
• Leverage the HR Knowledgebase to ensure employees are always provided with accurate and timely information.
• Assist and train current and new team members.

• Ability to work in a high-growth, fast-paced environment requiring agility to meet changes in business demand.
• Excellent verbal and written communication skills with a focus on customer experience.
• Effective at managing multiple priorities under tight deadlines; ability to prioritize conflicting demands and organize time and resources to deliver consistent results.
• SAP/SuccessFactors knowledge would be an asset.
• Must convey a high level of personal integrity and a passion for excellence.

• 3-6 years directly related work experience in an HR environment capacity, providing direct support to front-line employees and people leaders.
• Bachelors degree or equivalent in Business, Human Resources, Organizational Behavior, or related field.
• HR professional accreditation preferred.