Implementation Consultant (TMS/SCM)

Onboarding Consultant

Pando (www.pando.ai) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America, Europe, and Asia Pacific regions, we are leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain.

We have been recognized by Gartner for our transportation management capabilities, by the World Economic Forum (WEF) as a Technology Pioneer, by G2 as a Market Leader in Freight Management, and named one of the fastest-growing technology companies by Deloitte.

Role

The Onboarding Consultant is responsible for executing detailed SaaS implementation activities that ensure a smooth onboarding process for Pandos platform. They work closely with clients to manage system configurations, lead user and transporter training, and support data migration efforts. This role is highly focused on hands-on tasks, including creating SOPs, training materials, and facilitating testing (UAT). The Onboarding Consultant also acts as a key coordinator between clients and internal product teams to resolve technical issues, manage defect triaging, and ensure that the solution is fully aligned with client requirements.

Responsibilities

User Training and Enablement:

- Lead training sessions for users, transporters, and other stakeholders to ensure proper platform adoption.

- Create detailed training materials, including videos and guides, to support client education.

Master Data and System Configuration:

- Manage client-specific data migration, including master data setup, ensuring accuracy and completeness.

- Configure system settings in alignment with client needs to support smooth go live.

Standard Operating Procedures (SOPs) Development:

- Develop and document SOPs based on client workflows to guide system usage and ensure best practices.

Testing and Quality Assurance:

- Participate in User Acceptance Testing (UAT), helping to validate system performance and adherence to client requirements.

- Collaborate with the product team to identify, log, and triage defects, ensuring timely resolution.

Collaboration and Coordination:

- Act as the primary point of contact between clients and internal product teams for change management.

- Coordinate closely with internal teams, such as product and support, to ensure smooth communication and quick issue resolution.

Change Management and Support:

- Support change management efforts by preparing users for new processes and ensuring their understanding of the platform.

- Assist with escalations, coordinating with wider teams to resolve issues as they arise.

Ongoing Improvement and Feedback:

- Provide feedback to the product team for continuous improvement based on client onboarding experiences.

- Proactively suggest enhancements to training materials and system configurations to ensure higher customer satisfaction.

Requirements

• 7 to 10 years of relevant experience in client handling, onboarding & implementation from a

TMS/SCM background.

• Strong organizational skills with the ability to manage multiple implementations simultaneously.
• Strong background in client management, stakeholder engagement, and delivering to complex enterprise environments.
• Good interpersonal, presentation and communication skills.
• Analytical skills and creative problem-solving capabilities.
• Passion for delivering customer-centric solutions and optimizing onboarding journeys.
• Collaborative and proactive mindset with a high level of accountability

Preferred skills:

• Having USA visa is a huge plus
• Experience in Manufacturing, Retail, CPG, and/or Life Science preferred.
• Understanding and usage of statistical algorithms, optimization concepts, and awareness of tactical planning on overall supply chain
• Previous experience collaborating with remote teams is preferred.