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16 Pando Jobs
Customer Success Manager
Pando
posted 4 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role
We are seeking an experienced and analytical Customer Success Manager (CSM) to drive value realization, adoption, and growth for our North American clients. Reporting to the Customer Success Lead, the CSM will act as a strategic advisor, ensuring customers achieve their business outcomes through Pando\u2019s platform.
Key Responsibilities
Key Responsibilities
- Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements
- Use product usage data to identify adoption gaps and optimize value delivery
- Own customer relationships across operational and executive levels
- Create and execute success plans tied to customer goals and KPIs
- Conduct regular business reviews, product roadmap discussions, and training sessions
- Resolve issues by coordinating with Support & Technical teams
- Identify upsell and expansion opportunities in partnership with Sales
- Promote Customer Advocacy through case studies and reference programs
- Ensure smooth renewals, invoicing, and collections
- Share customer insights with internal teams to inform product development
Requirements
Requirements
- 6-8 years of experience in Customer Success, Consulting, or Account Management roles
- Prior experience with enterprise SaaS products (CSM experience preferred)
- Supply chain, logistics, or transportation domain experience is a must
- Strong consulting background with an analytical and problem-solving mindset
- Exceptional communication and relationship-building skills
- Comfortable with data analysis, dashboards, and customer health metrics
- Ability to manage multiple accounts and prioritize tasks effectively
Preferred
Preferred
- MBA in Operations
- Experience with clients in Manufacturing, Retail, CPG, or Life Sciences
- Familiarity with supply chain optimization, planning, and analytics tools
- Previous experience supporting US/Europe-based clients
- US visa is a plus
Employment Type: Full Time, Permanent
Read full job description
What people at Pando are saying
Rating based on 3 Customer Success Manager
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
Likes
Good compensation, colleagues are friendly
- Salary - Good
Dislikes
They can sack at any time, no focus on skill development and learning of employee, no job security, high work pressure on go-live, cut salary if take more leaves than monthly defined leaves, so overall extremely risky and dissatisfactory to work with Pando Corp
- Skill development - Bad
+4 more
Customer Success Manager salary at Pando
reported by
6
employees
with 8-15
years exp.
₹13
L/yr - ₹17.3
L/yr
14%
more
than the average Customer Success Manager Salary in India
View more details
What Pando employees are saying about work life
based on 41 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pando Benefits
Submitted by Company
Balanced work life Learning & certification Celebrations Clubs & recreation Rewards & recognitions Health & wellness
Submitted by Employees
View more benefits 
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