HR Help Desk & Support Professional

Responsibilities:

Serve as the primary point of contact for employee HR inquiries via phone, email, and in-person.
Provide timely and accurate responses to employee questions regarding HR policies, procedures, benefits, payroll, and other HR-related topics.
Guide employees on how to access HR systems and self-service portals.
Log and track all employee inquiries in the HR help desk system, ensuring proper documentation and follow-up.
Escalate complex or sensitive issues to the appropriate HR specialist or manager.
Assist with the administration of HR processes, such as onboarding, offboarding, and leave management.
Support the HR team with various administrative tasks, including data entry, filing, and report generation.
Maintain confidentiality and handle sensitive employee information with discretion and professionalism.
Contribute to the development and maintenance of HR knowledge base and FAQs.
Provide excellent customer service and strive to resolve employee issues effectively and efficiently.
Follow up with employees to ensure their inquiries have been resolved to their satisfaction.
Identify areas for improvement in HR processes and contribute to the development of solutions.
Assist with employee communication initiatives regarding HR policies and updates.