L2 Support Engineer - Telecom Software

ROLE TITLE - L2 Support Engineer - Telecom Software

Work Experience - 1 to 6 years

Work mode - Work from office

OBJECTIVES of ROLE

• Responsible for deploying and supporting the product/CRs at customer environment.
• Managing the tickets from customer adhering to SLA

RESPONSIBILITIES

/TASKS

1. Installation of product/solution and its dependencies on servers

2. Following up with customer points of contact for various aspects.

3. Integration of product with various external entities and readiness of the solution.

4. End to end system testing before handing over system to customer for user acceptance testing.

5. Driving the UAT with end customer(s) from support perspective

6. Launch and post-go live management of the product, including Monitoring and automation of various jobs

SKILLS

1. Very good knowledge on Unix and Shell scripting

2. 1 to 3 years of experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence.

3. Good knowledge on RDBMS concepts and Oracle Queries

4. Preferred knowledge on Hadoop/HBase/PostGreSQL

5. Extensive experience of systems development including involvement in all major stages of software development projects.

2. Good Knowledge and appreciation of systems development lifecycles and methodologies.

3. Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.

5. Thorough understanding, appreciation and analysis of the issues underlying systems development.

6. Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.

7. Prior experience in Telecom sources ETL tool experience is preferred.