Manager - Operation Strategy

Role & responsibilities:

1.Design strategies that align with the overall business goals and objectives.

2.Analyze industry trends, market conditions, and operational challenges to anticipate future needs and opportunities.

3.Identify areas where operational processes can be streamlined or optimized to increase efficiency and reduce costs.

4.Apply process improvement tools and techniques to enhance productivity and quality.

5.Monitor and report branch-level performance against cross-sell targets, ensuring KPIs align with overall business objectives.

6.Collaborate with departments such as sales, marketing, finance, and HR to ensure smooth execution of operational strategies.

7.Analyze operational data and performance reports to identify bottlenecks, inefficiencies, or areas of concern.

8.Align operational plans with the expectations of internal and external stakeholders, including customers.

9.Help develop operational budgets and ensure resources are used efficiently to minimize costs and Identify cost-saving opportunities without compromising quality or customer service.

10.Oversee the implementation of software and systems that track operations, manage inventories, or automate tasks.

11.Continuously review and adjust operational strategies to respond to changes in market conditions or business needs.

Preferred candidate profile

• Master's degree in Business Administration, Finance, Operations Management, or related field from Reputed College.
• 6 to 10 years of experience in operations support, process reengineering, or related field within the financial services industry.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
• Strong problem-solving skills and ability to work under pressure in a fast-paced environment.

Key Performance Indicators

1.Driving Cross-sell in branches.

2.Enhance customer service via analytical thinking.

3.Driving critical process at branch ops.

4.Driving Cost and Manpower budget for Operations.

Core Competencies

• Strategic Thinking & Planning: Strong analytical and logical thinking.
• People Management: Capacity to lead cross-functional teams, drive collaboration, and manage stakeholders effectively.
• Process Improvement: Experience in driving process improvements to enhance operational efficiency and reduce costs.
• Financial Acumen: Ability to assess the financial impact of operational strategies and ensure sustainable cost control.
• Communication Skills: Ability to communicate effectively with senior management, stakeholders, and teams.