Senior Manager - GEEC

JOB OVERVIEW:

The Lead Onboarding (Shared Services) is responsible for overseeing and managing the end-to-end onboarding process from offer creation to post-joining formalities. This role ensures a seamless and efficient onboarding experience by driving process standardization, compliance, and automation initiatives in Global Employee Experience Center team.

KEY STAKEHOLDERS: INTERNAL

HR Business Partners, Talent Acquisition Team, HRIT Team, Admin & IT Teams, New Joiners

KEY STAKEHOLDERS: EXTERNAL

Candidates, Background Verification (BGV) Partners, Pre-Employment medical partners

REPORTING STRUCTURE:

The incumbent will report to Lead HR Operations, GEEC

EXPERIENCE:

• 8+ years of experience in onboarding, HR shared services, or HR operations, with a strong understanding of end-to-end onboarding processes.
• Proven experience in leading teams, managing high-volume onboarding processes, and overseeing background verification and statutory compliance.
• Experience with HRMS systems (preferably ORC) and automation in onboarding or related HR functions.
• Demonstrated ability in process optimization, data integrity, and operational governance.

SKILLS AND COMPETENCIES

• Strong knowledge of HR compliance regulations (ESIC, PF, labor laws, etc.) and the ability to stay updated with industry standards.
• Proficiency in HR analytics and the ability to create dashboards/reports for process tracking and continuous improvement.
• Excellent project management skills with the ability to manage multiple priorities and meet deadlines.
• Exceptional communication and stakeholder management skills.
• Experience in implementing process improvements and automation tools to enhance operational efficiency.
• Proficiency in Microsoft Office Suite, especially Excel, for data analysis and reporting.

KEY ROLES AND RESPONSIBILTIES

HR Onboarding Operations Management:

• Oversee the offer-to-post-joining process, including position management, offer creating, post offer engagements, joining arrangements, background verification (BGV) and post joining engagement and feedback while monitoring SLAs to ensure timely and efficient execution.
• Ensure data and document accuracy and compliance with Data Quality and Document Of Records adherence.
• Collaborate with Talent Acquisition, HR Business Partners, and other stakeholders to ensure a smooth and engaging onboarding experience for new hires.
• Work on creating a positive candidate and new joiner experience by ensuring seamless communication, timely updates, and personalized engagement.

Process Improvement, Automation & HR Systems Management:

• Identify opportunities for process improvements and drive standardization to enhance efficiency.
• Work on automation initiatives to optimize the onboarding workflow and reduce manual dependencies.
• Leverage HR technology solutions to streamline operations.
• Work closely with HRIT to resolve system-related concerns, ensure smooth integrations, and drive enhancements in onboarding systems.
• Develop and maintain dashboards & reports for tracking key onboarding metrics and data-driven decision-making.

Compliance, Governance & Employee Experience:

• Ensure adherence to company policies, legal and regulatory requirements, and data privacy guidelines.
• Monitor onboarding metrics and candidate experience feedback to drive continuous improvements.
• Conduct periodic audits and governance checks to ensure process integrity.
• Proactively enhance the new joiner experience by implementing feedback loops, engagement touchpoints, and innovative onboarding initiatives.

Team Leadership & Stakeholder Management:

• Lead and mentor a team responsible for onboarding activities, providing guidance and support.
• Collaborate with cross-functional teams including HR Operations, Payroll, IT, and Facilities to ensure a smooth onboarding experience.
• Act as a point of escalation for onboarding-related concerns and drive resolutions effectively.

This Role is Ideal for experienced HR professionals with a strong background in onboarding and process optimization, who are passionate about enhancing the new joiner experience through leadership, innovation, and collaboration.

QUALIFICATION:

• Masters degree in HR, Business Administration, Finance, or a related field.
• Experienced HR professionals with a strong background in onboarding and process optimization