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Lead Application Specialist
PowerSchool India
posted 4 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Responsibilities Qualifications EEO Commitment
EEO Commitment
The Lead Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchool s applications. This person is also responsible for defining, documenting and implementing best practices and standards. Additionally, this position will mentor, coach, and answer questions for fellow employees.
Description
The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals.
Your day-to-day job will consist of:
- Lead the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed
- Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk
- Work directly with IT and Development on new implementations and various project work
- Assist and work with users with finding ways to utilize software and technology more effectively and securely
- Evaluate/test new software and business solutions
- Act as escalation point and mentor for junior level staff, providing direction and guidance when necessary
- Evaluate/test new software and business solutions
- Ensures data security and integrity for all PowerSchool applications
- Continually audit and monitor systems for deficiencies and perform necessary maintenance as required
- Exercise independent judgment to analyze and diagnose application related problems and issues
- Assist in application training of existing users and new employees
- Explore new solutions, including testing, design, modifications and deployment required to meet both the company s and client s business requirements
- All other duties as assigned
Minimum Qualifications
- Minimum of 8+ years of relevant and related work experience.
- Bachelor s degree or equivalent, or equivalent years of relevant work experience.
- Additional experience may be substitute for an advanced Degree.
- Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations
- Work with minimal to no supervision and take ownership of problems and/or issues and ensures timely resolution
- Excellent analytical, troubleshooting and organization skills
- Able to work both independently and as a member within a team environment
EEO Commitment
Employment Type: Full Time, Permanent
Read full job description
What people at PowerSchool India are saying
Rating based on 5 Application Specialist
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
I had a pleasure working with my team, and their dedication and expertise are truly remarkable. Team consistently go above and beyond to ensure highest quality of work. Leadership provides complete transparency and making the work process smooth and productive. Below are some of my personal experiences working with PowerSchool: 1) M..Read More
- Salary - Excellent
+6 more
Dislikes
No dislikes ! PowerSchool provides enough perks , So I can’t complain.
Application Specialist salary at PowerSchool India
reported by
40
employees
with 1-7
years exp.
₹5
L/yr - ₹18
L/yr
9%
more
than the average Application Specialist Salary in India
View more details
What PowerSchool India employees are saying about work life
based on 318 employees
Flexible timing
Monday to Friday
No travel
Night Shift
PowerSchool India Benefits
View more benefits
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