Client Success Manager

Job Responsibilities for Technical Account Manager

Account Management:

• Serve as the main technical point of contact for key customers.
• Develop and maintain strong, long-term relationships with clients.
• Understand customer needs and business objectives to provide tailored support and solutions.
• Oversee customer accounts to ensure they receive the maximum value from our products and services.
• Conduct regular account reviews to assess customer satisfaction and identify opportunities for improvement.
• Develop and implement account strategies to drive customer success and retention.
• Monitor project progress and address any issues or challenges that arise.

Technical Support and Guidance:

• Provide expert technical advice and assistance to customers.
• Help customers troubleshoot and resolve technical issues in a timely manner.
• Coordinate with internal teams to ensure effective problem resolution.

Product Knowledge and Advocacy:

• Gain deep knowledge of our products and services to provide accurate and comprehensive support.
• Advocate for customers needs and provide feedback to the product development team.
• Assist in the development of product documentation, user guides, and FAQs.

Training and Enablement:

• Conduct training sessions and workshops for customers to help them utilize our products effectively.
• Create and deliver presentations and demonstrations tailored to customer needs.

Reporting and Analytics:

• Track and report on key account metrics and customer satisfaction levels.
• Analyze data to identify trends and areas for improvement.
• Prepare regular reports and presentations for internal and external stakeholders.

Qualifications

Education:

• Bachelors degree in computer science, Information Technology, Business Administration, or a related field.

Experience:

• Minimum of 4 years of experience in technical account management or similar role.
• Proven track record of managing and growing customer accounts.

Skills:

• Strong technical background with the ability to understand and explain complex concepts.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities and work under pressure.