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Desktop Support Engineer
Progressive Infotech
posted 6 days ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Title: Smart Hands Engineer (L1 & L2)
Key Responsibilities:
- Handle incident and service requests, including ticket creation, updates, and closure.
- Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment.
- Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support.
- Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change).
- Participate in IT transitions, internal audits, project work, and VC setups.
Required Skills & Qualifications:
- Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree.
- L1: 6 months to 2 years
- L2: 2 to 4 years of hands-on experience in IT support roles.
- Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure.
- ITIL knowledge or certification is preferred.
Preferred candidate profile
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
Read full job description
What people at Progressive Infotech are saying
Rating based on 79 Desktop Support Engineer
reviews
Anonymous · Engineering - Hardware & Networks
in New Delhi
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Best platform for IT sector.
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LEAVE DEDUCTION
Desktop Support Engineer salary at Progressive Infotech
reported by
219
employees
₹1.7
L/yr - ₹4.5
L/yr
9%
more
than the average Desktop Support Engineer Salary in India
View more details
What Progressive Infotech employees are saying about work life
based on 704 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Progressive Infotech Benefits
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