Program Manager

Job Title: Program Manager Packaging Solutions

Location: Gurgaon, India

Designation: Manager / Sr. Manager

About Prozo:

Prozo is an integrated supply chain company revolutionizing fulfillment across India. With our pan-India warehousing and freight network, we provide fast, efficient, and cost-effective fulfillment solutions. Powered by an end-to-end supply chain tech stack and control tower, Prozo is akin to the 'AWS of supply chain,' offering enterprise-grade supply chain capabilities on a pay-per-use basis.

Our key offerings include the Prozo Fulfillment Network (PFN), Prozo Logistics Network (PLN), and Prozo Warehousing & Logistics Platform (PWLP), catering to D2C brands, mid-market SMEs, and large enterprises alike. With over 40+ multi-channel, tech-enabled warehouses spanning ~2 Mn+ Sq ft and a logistics network covering 24,000+ pin codes, Prozo ensures seamless B2B, B2C, and D2C customer delivery experiences.

Our unique multi-channel fulfillment on a pay-per-use basis, combined with a highly SLA-compliant environment, distinguishes us in the market. Renowned brands such as Bata, Relaxo, Neemans, Comet, Solethreads, Thomas Scott, Monte Carlo, Oziva, Bewakoof, Urbano, Pepe, Vierdo, NautiNati, SG, Powerlook, Beardo, Just Herbs, Marico, Blue Tokai, V-Guard, PhonePe, Adda247, Leap, McGraw Hill, Tata Consumer Brands, Reliance, Crompton Greaves, and Phillips etc have chosen Prozo as their preferred supply chain partner.

Role Overview:

As the Program Manager Packaging Solutions, you will work closely with Prozos leadership, especially the Chief Revenue Officers and CEO’s office, to help scale Packaging Solutions into a high-growth vertical. This is a cross-functional program management role that requires strategic coordination across sales, procurement, finance, and operations to ensure successful execution and growth of the vertical.

You will act as the central enabler, responsible for keeping internal teams aligned, supporting the field sales team, ensuring commercial viability, and unlocking executional bottlenecks across the packaging value chain

Responsibilities:

• Program Execution: Act as the single-threaded owner of packaging initiatives, ensuring deal progression across sales, procurement, finance, and operations. Proactively flag delays, coordinate across teams, and publish weekly trackers and updates.
• Sales Support & Coordination: Enable the business development team by helping with rate cards, commercial models, solution proposals, and client documentation. Ensure timely follow-ups and maintain hygiene in CRM and trackers.
• Supply-Side Management: Coordinate with procurement to build and maintain a robust supplier base across categories. Ensure vendor readiness, negotiate supply timelines, and enable pricing aligned with margin expectations.
• Margin Management: Evaluate sourcing costs versus client rates to ensure healthy margins. Highlight deals with poor contribution margins and work with stakeholders to reconfigure solutions wherever needed.
• Billing & Commercial Enablement: Coordinate with finance for timely invoice generation, pricing accuracy, and collections tracking. Ensure packaging orders are mapped correctly and invoicing happens as per commercial terms.
• MIS & Reporting: Maintain real-time dashboards and trackers for packaging pipeline, closures, margins, and outstanding actions. Present insights to the leadership team and drive alignment on key priorities.
• Cross-functional Stakeholder Management: Work closely with leadership, sales, procurement, and finance teams to build packaging as a self-sustaining vertical. Drive alignment and clarity across stakeholders for faster decision-making and execution.

Qualifications:

• 4–7 years of experience in program management, sales enablement, procurement operations, or business coordination in packaging, 3PL, or supply chain-related domains.
• Strong ownership mindset with the ability to drive outcomes across cross-functional teams.
• Excellent project management, communication, and problem-solving skills.
• Proficiency in tools like Excel, PowerPoint, Google Sheets, and CRM platforms.
• Experience in margin management and vendor coordination is a plus.