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61 Putzmeister Concrete Machines Jobs
Area Service Manager
11-15 years
₹ 10.4L/yr - 15L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Jamnagar, Ahmedabad, Rajkot + 2 more
1 vacancy
Area Service Manager
Putzmeister Concrete Machines
posted 3 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Product Support
- Support installation, performance trials, PDI, Refits, production improvement programs
- Consistently deliver incredible service experience to customers by offering knowledge transfer, consultancy on product, application and addressing customer concerns
- Responsible for timely feedback and addressal of technical concerns
- Interact with all the Segment Managers to post sales requests for installation supervision, commissioning, and future service requirements with respect to Service and Product Training
Customer Service
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the teams objectives and part sales goals are met
- Responsible to manage Service Operations function through the Service team across entire Area i.e., Service, Spare Parts, Workshop & Product Training
- Manage/delegate administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
- Warranty management of the area.
Network Development Service
- Establish and grow an efficient service network and build strong customer relations for on-going business growth
- Tracking competition products, their technical features, bench marking with our products, their parts pricing and life of parts
- Stay up to date on Industry standards for new innovations, materials, tools and/or processes that can benefit the organization.
- Develop new and after-sales opportunities through delivering services safely, with quality and in time for long-term sustainable customer satisfaction and business results.
Parts Management
- Responsible for parts availability in the area for on time delivery to customers
- Responsible for efficient Inventory management with turn rate in line with the organizational goal
- Responsible for Warehouse management - stock, warranty parts management
Business Development
- Develop new and after-sales opportunities through delivering services safely, with quality and in time for long-term sustainable customer satisfaction and business results.
- Generating service revenue by meeting budgeted targets by developing new service procedures and strategies to increase productivity & profitability
Team Management
- Optimize Manpower usage - Improving Productivity & Retention
- Helping to train new employees on company processes, safety and job responsibilities
- Recruit, mentor and develop customer service team and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilize assets to achieve qualitative and quantitative targets
Other tasks related to Business and Continuous Improvement
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Keep ahead of industry s developments and apply best practices to areas of improvement
- Ensure completion of activities as per annual plan (such as Operators Training, Customers Meet, and Doorstep Checkup Camps)
- All areas of responsibility to be carried out with proper due diligence & integrity
- Responsible for all commercial activities of Service & Parts delivery process
- To ensure timeline of all tasks / action plans & within given framework
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the companys adherence to these regulations
- Make yearly Service Operational plan and budget covering Service, Spare Parts and Product Training in line with Pan India Service objectives and strategy
- Work with Regional Service Manager in identifying problems, mapping/analyzing competition, reviewing procedures, and identifying appropriate mechanisms to improve sales and fuel growth in market share
Employment Type: Full Time, Permanent
Read full job description
What people at Putzmeister Concrete Machines are saying
Area Service Manager salary at Putzmeister Concrete Machines
reported by
4
employees
with 11-15
years exp.
₹8.4
L/yr - ₹15
L/yr
7%
more
than the average Area Service Manager Salary in India
View more details
What Putzmeister Concrete Machines employees are saying about work life
based on 183 employees
Flexible timing
Alternate Saturday off
Within country
Day Shift
Putzmeister Concrete Machines Benefits
View more benefits
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