Customer Support Role (1-4 yrs)

Job Role :

- Answer inbound calls and assist customers with their Queries/Requests/Complains.

- Raise Requests & Complaints on behalf of the customer in the CRM tool.

- Generate leads and educate customers about new products & their benefits.

- Maintain and adhere to compliance guidelines

- Capture problem indicators, highlight and suggest improvement

- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

- Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met

Skills Required :

- Excellent verbal communication skills

- Ability to comprehend, capture as well as interpret basic customer information

- Strong customer service focus

- Knowledge of Banking / Credit cards preferred