Senior Associate - Operations

Primary Details Time Type: Full time

Worker Type: Employee

Responsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved, to follow the Company s policies and procedures and protocol.

Primary Responsibilities

Strategy and Planning
Nil
Policy, Process and Procedures
Maintain product, system and process knowledge
Ensure compliance with all relevant internal instructions and external regulatory requirement
Attend relevant product and skill courses and passing on relevant points to other staff
Environmental Awareness/Customer Focus
Assist customers with initial usage of products and ongoing problem resolution
Focus on delivering excellent customer service and provide an enjoyable customer experience
Investigate, resolve or escalate all client complaints in a timely fashion
Technical Performance
Utilize product knowledge to resolve customer enquires
Demonstrate the necessary technique and skills to perform the job
Produce quality of work
People Management
Nil

Preferred Competencies/Skills

Customer service skills
Presentation and communication skills
Problem solving and negotiation skills
Basic computer and typing skills

Preferred Experience

Minimum 2+ years call center experience in service industry, preferably with insurance, financial or retail industry

Preferred Knowledge

Product knowledge of general insurance industry


QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know its not just what we do that matters, its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBE s Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.