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199 Quantified HR Jobs
Digital Network & Security - Senior Administrator
5-9 years
Bangalore / Bengaluru
1 vacancy
Digital Network & Security - Senior Administrator
Quantified HR
posted 3+ weeks ago
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Job Description
Certification Mandatory / Desirable :
Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wireless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider
Delivery Skills:
1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
- Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined)
- Maintain inventory of Network equipments and links
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Employment Type: Full Time, Permanent
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