Service Advisor

Job Description- Bodyshop Advisor

About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail.

We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti green & Tata.

We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people.

Job Summary: As a Bodyshop Advisor, you will be the crucial link between customers and the service department. Your primary responsibility is to provide excellent customer service by accurately assessing vehicle issues & delivering the Car on time, explaining repair options, and coordinating the service process. The Service Advisor plays a key role in ensuring customer satisfaction, effective communication, and the efficient flow of work through the service department.

Job Role: Bodyshop Advisor

Location: Hyderabad

Experience: 1-4 years.

Work Mode: On-site

Roles and Responsibilities:

• Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle issues.
• Provide a warm and professional customer experience, building rapport to enhance customer satisfaction.
• Conduct initial inspections of vehicles to identify and document customer concerns.
• Consult with service technicians to diagnose issues and recommend appropriate repair and maintenance solutions.
• Clearly explain repair options, associated costs, and timelines to customers.
• Provide accurate estimates and obtain customer approval before initiating any work on the vehicle.
• Create and manage work orders, ensuring accurate documentation of customer information, vehicle details, and service requirements.
• Coordinate with the parts department to ensure timely availability of necessary components.
• Provide information on warranty coverage and additional services that may benefit the customer.
• Keep customers informed about the status of their vehicles and any unexpected delays.
• Identify opportunities for upselling additional services or maintenance packages based on the vehicle's needs and manufacturer recommendations.
• Maintain accurate records of customer interactions, service transactions, and vehicle details.
• Complete service-related paperwork and documentation in a timely and organized manner.
• Coordinate with CRM team in Closing Customer Escalations timely.
• Maintain 900+ CSI for all customers.

Required Skills and Qualifications:

• High school diploma or equivalent; additional education or training in automotive technology or customer service is a plus.
• Proven experience in a customer service role, preferably within the automotive industry.
• Strong communication and interpersonal skills.
• Knowledge of automotive systems, repair processes, and maintenance requirements.

Familiarity with service scheduling software and customer relationship management (SAP) systems.