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42 Raam Group Jobs
Bodyshop Advisor
Raam Group
posted 3 weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Overview:
As a Bodyshop Advisor, you will be the crucial link between customers and the service department. Your primary responsibility is to provide excellent customer service by accurately assessing vehicle issues delivering the Car on time, explaining repair options, and coordinating the service process. The Service Advisor plays a key role in ensuring customer satisfaction, effective communication, and the efficient flow of work through the service department.
Key Responsibilities: - Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle issues.
- Provide a warm and professional customer experience, building rapport to enhance customer satisfaction.
- Conduct initial inspections of vehicles to identify and document customer concerns.
- Consult with service technicians to diagnose issues and recommend appropriate repair and maintenance solutions.
- Clearly explain repair options, associated costs, and timelines to customers.
- Provide accurate estimates and obtain customer approval before initiating any work on the vehicle.
- Create and manage work orders, ensuring accurate documentation of customer information, vehicle details, and service requirements.
- Coordinate with the parts department to ensure timely availability of necessary components.
- Provide information on warranty coverage and additional services that may benefit the customer.
- Keep customers informed about the status of their vehicles and any unexpected delays.
- Identify opportunities for upselling additional services or maintenance packages based on the vehicle s needs and manufacturer recommendations.
- Maintain accurate records of customer interactions, service transactions, and vehicle details.
- Complete service-related paperwork and documentation in a timely and organized manner.
- Coordinate with CRM team in Closing Customer Escalations timely.
- Maintain 900+ CSI for all customers.
- High school diploma or equivalent; additional education or training in automotive technology or customer service is a plus.
- Proven experience in a customer service role, preferably within the automotive industry.
- Strong communication and interpersonal skills.
- Knowledge of automotive systems, repair processes, and maintenance requirements.
- Familiarity with service scheduling software and customer relationship management (SAP) systems.
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Opportunities for professional development and career growth.
Friendly and supportive work environment.
Paid time off and holiday leave.
Employment Type: Full Time, Permanent
Read full job description
What people at Raam Group are saying
Rating based on 1 Bodyshop Advisor
review
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Likes
Got a job after graduation feels thankful for raam group for considering freshers. work environment and co workers are good and very helpful .
Dislikes
The management who doesn't consider the situation of the workers in the hard time. they can't give support to work freely.and cutting of incentives without our mistakes is terrible.
Bodyshop Advisor salary at Raam Group
reported by
4
employees
₹2.2
L/yr - ₹3
L/yr
7%
less
than the average Bodyshop Advisor Salary in India
View more details
What Raam Group employees are saying about work life
based on 122 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Raam Group Benefits
View more benefits
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