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12 Raddinas Jobs
Client Services Manager
Raddinas
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- As a Client Services Manager, you will be the primary point of contact for our valued clients, overseeing the delivery of exceptional services and fostering long-term relationships
- Your strategic mindset, client-centric approach, and leadership skills will drive client satisfaction, retention, and growth while ensuring the seamless coordination of services across various departments
- Client Relationship Management:
- Build and nurture strong relationships with clients, understanding their unique needs, objectives, and challenges.
- Serve as the main liaison between clients and internal teams, ensuring effective communication and alignment.
- Service Delivery and Quality Assurance:
- Monitor the delivery of services to ensure they meet or exceed client expectations and contractual agreements.
- Collaborate with teams to maintain high service quality, addressing any concerns or issues promptly.
- Strategic Account Planning:
- Develop and execute strategic account plans, outlining growth opportunities, upselling/cross-selling strategies, and value-added initiatives.
- Identify ways to enhance client satisfaction and offer tailored solutions to meet evolving needs.
- Client Onboarding and Training:
- Lead the onboarding process for new clients, coordinating the setup, implementation, and training of services.
- Provide guidance and support to clients, ensuring a smooth transition and comprehensive understanding of our offerings.
- Issue Resolution and Escalation:
- Address client inquiries, concerns, and escalations in a timely and efficient manner, collaborating with relevant teams to find solutions.
- Implement corrective actions and preventive measures to minimize recurring issues.
- Performance Reporting and Analysis:
- Monitor key performance indicators (KPIs) to track service performance, analyze data, and generate reports for clients.
- Provide insights and recommendations to clients for optimizing their use of our services.
- Client Retention and Expansion:
- Focus on client retention by proactively engaging clients, understanding their evolving needs, and identifying opportunities for upselling or expanding services.
- Work closely with sales teams to support business development efforts and maintain a strong sales pipeline.
- Contract Renewals and Negotiation:
- Collaborate with clients on contract renewals, negotiating terms and pricing to achieve mutually beneficial agreements.
- Ensure contracts are updated and accurately reflect the scope of services.
- Team Collaboration:
- Work closely with internal teams, including sales, operations, and support, to ensure seamless client interactions and effective service delivery.
- Bachelors degree in Business, Marketing, or a related field (Masters degree is a plus).
- Proven experience in client services, account management, or a related role.
- Strong interpersonal and communication skills, with the ability to build rapport and establish credibility with clients.
- Exceptional problem-solving and conflict resolution abilities.
- Results-oriented mindset with a focus on client satisfaction and retention.
- Proficiency in CRM software, Microsoft Office Suite, and data analysis tools.
- Strategic thinking and ability to identify growth opportunities within client accounts.
- Strong negotiation and contract management skills.
- Ability to work independently, manage multiple priorities, and adapt to changing client needs.
Employment Type: Full Time, Permanent
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