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17 Radical Minds Jobs
Customer Care Executive
1-3 years
₹ 2.3L/yr - 3.5L/yr
Gurgaon / Gurugram
7 vacancies
Customer Care Executive
Radical Minds
posted 1 week ago
Job Description
Role & responsibilities
- Respond to customer queries related to travel bookings, cancellations, changes, and general support via calls, emails, chats, and social media platforms (e.g., Twitter, Facebook, Instagram).
- Handle post-booking concerns such as flight re-scheduling, refund requests, and travel documentation assistance.
- Monitor and manage travel-related complaints or queries posted on social media in a professional and timely manner.
- Coordinate with internal departments (ticketing, operations, vendor support) for resolution of complex customer issues.
Key Skills Required:
- Excellent communication skills both verbal and written (English mandatory; regional languages a plus).
- Strong understanding of the travel industry or prior experience in a travel-related process is preferred.
- Familiarity with handling customer support via social media (e.g., responding to posts, DMs, comments).
- Basic knowledge of travel portals is a plus.
- Good problem-solving and interpersonal skills.
Address: 108, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016
Contact Person: Shivani Vatsa
Contact Number: 9871080420
Employment Type: Full Time, Permanent
Functional Areas: Other
Read full job description
What people at Radical Minds are saying
Rating based on 97 Customer Care Executive
reviews
Anonymous · Customer Success, Service & Operations
in Noida
Likes
Flexible for employees and tl understand concern of employees, employees tell jenuin.
Dislikes
Ego centric supervisor. I was doing job there and getting quality issue so send email to TL that this is reason so not coming. TL called in office said that take quality session then do your job continue. I said ok and went for quality session to mayank kashyap who is deputy manager of training. I was telling my issue to him, he inte..Read More
Customer Care Executive salary at Radical Minds
reported by
295
employees
₹1.3
L/yr - ₹4
L/yr
9%
less
than the average Customer Care Executive Salary in India
View more details
What Radical Minds employees are saying about work life
based on 690 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Radical Minds Benefits
View more benefits
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