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Rentokil Pest Control

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3.6

based on 635 Reviews

Video summary

281 Rentokil Pest Control Jobs

Customer Care Executive

Rentokil Initial

3.6

based on 635 Reviews

0-5 years

Mumbai

1 vacancy

Customer Care Executive

Rentokil Pest Control

posted 3+ weeks ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service Back Office Sales Management Lead Generation Scheduling

+ 3 more

Job Description

CCE/Sr. CCE will be a forerunner in establishing a positive connection with customers, understand the issues and provide a resolution to the best of his/her capabilities. The incumbent will also be responsible to achieve business requirements as per the KPI defined for the role.

Job Responsibilities:

Maintain Effective Customer Contact Management.

Be a catalyst in solving customer related issues.

Coordinate with different stakeholders to achieve the common objective.

Maintain fair updates on interaction with customers in the company systems.

Increase revenue from existing customers through renewal of services as per set targets.

On Time Renewal submission & To maximise conversion of renewals into orders.

Client retention for the associated branch/ branches as per business requirement.

Follow-up and coordinate with Back Office, SP, OE/OM and BM for the timely service scheduling and on time service delivery by the Branch Operation Team. Ensure proper followup 3 months prior to the expiry of the contracts.

Ensure all the collections are completed for the contracts made.

Adhere to the process and procedure defined for the customer care role.

Key Result Areas:

Achieve customer satisfaction.

Maintain high level customer conversion

Meet Monthly, Quarterly and Yearly set Goals.

Upselling/ Cross Selling of services and products.

Lead generation from existing customers.

Timely Terminations and Customer Revival.

Competencies (Skills essential to the role):

Excellent communication & convincing skills.

The patience and ability to engage customers in conversation.

Good sales ability.

Excellent interpersonal and problem solving skills.

The ability to handle rejection and stress in soliciting customers.

Educational Qualification / Other Requirement:

Graduation

Employment Type: Full Time, Permanent

Read full job description

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What people at Rentokil Pest Control are saying

1.5

Rating based on 5 Customer Care Executive reviews

Anonymous · Other in Kolkata

Likes

Job security, new ideas, Safe place for women

Skill development - Good

+3 more

Dislikes

Less salary and benefits, office politics, management doesn't address our concern or issue, problems, slow growth, more expectations from us but very much less salary hike.

Read 5 Customer Care Executive reviews