L1 Desktop Support Engineer (Technical Support)

Role & responsibilities:

1. IT Support & Ticket Management:

• Manage and prioritize IT support tickets based on urgency & impact.
• Utilize ticketing tools to log, track, & resolve incidents efficiently.
• Troubleshoot VPN connectivity issues, understanding backend processes for secure remote access.
• Provide support for Outlook & mail configuration, ensuring seamless email communication.
• Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals.

2. Network & System Administration:

• Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions.
• Perform network printer configuration, including troubleshooting printer connectivity issues.
• Understand & manage Domain vs. Workgroup setups based on organizational needs.
• Handle cable crimping & network cabling tasks to ensure proper connectivity.
• Manage DHCP settings to dynamically assign IP addresses to devices.

3. Hardware & Virtualization Support:

• Troubleshoot & differentiate between DDR3, DDR4, and DDR5 memory technologies.
• Provide technical insights into various types of printers & their configurations.
• Support HVD (Hosted Virtual Desktop) & VDI (Virtual Desktop Infrastructure) environments.

4. Cloud & Licensing Management:

• Understand the difference between O365 & M365, assisting in cloud-based collaboration tools.
• Manage O365 licenses, ensuring compliance & proper allocation of resources.

Preferred candidate profile:

• Written and oral fluency in English.
• Relieving & Experience Letters of all the previous organizations worked with.
• Candidate must have completed Degree / Diploma from UGC/AICTE approved University.
• Notice Period less than 15days

Perks and benefits:

• Cab Facility
• Meal Vouchers
• Shift Allowances
• Bonuses