Prepare for Your RSM US in India Interview with Real Experiences!
View interviewsi
RSM US in
India
Work with us
236 RSM US in India Jobs
8-10 years
RSM USI - Managed Services/Senior Service Delivery Manager (8-10 yrs)
RSM US in India
posted 3+ weeks ago
Flexible timing
Key skills for the job
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Responsibilities:
- Oversee the delivery of services to clients, ensuring high levels of satisfaction.
- Manage and lead service delivery teams, providing guidance and support.
- Develop and maintain strong client relationships, acting as the primary point of contact.
- Monitor service performance metrics and implement improvements as needed.
- Ensure compliance with service level agreements (SLAs) and contractual obligations.
- Conduct regular service reviews with clients and internal stakeholders.
- Identify and mitigate risks to service delivery.
- Collaborate with other departments to resolve service-related issues.
- Drive continuous improvement initiatives to enhance service quality and efficiency.
- Prepare and present service performance reports to senior management.
- Service performance reports and dashboards.
- Client satisfaction surveys and feedback reports.
- Service level agreement (SLA) compliance reports.
- Risk assessment and mitigation plans.
- Continuous improvement plans and implementation reports.
- Training and development plans for service delivery teams.
Qualifications:
- Bachelors degree in Business Administration, Marketing, or a related field.
- Minimum of 8 years of experience in bid management, proposal development, or a related role within the managed services outsourcing industry.
- Proven experience in bid management and proposal development, preferably in the managed services industry.
- Strong understanding of the managed services market and competitive landscape.
- Ability to lead and motivate cross-functional teams.
- Strong organizational and time management skills.
- Proficiency in proposal automation tools and CRM systems.
- Proven track record of managing and winning complex bids and proposals.
- Strong understanding of bid management best practices, methodologies, and tools.
- Excellent project management and organizational skills, with the ability to manage multiple bids simultaneously.
- PMP certification highly desirable
- Exceptional written and verbal communication skills, with the ability to craft compelling proposals and presentations.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, CRM) and bid management software.
Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.
Functional Areas: Customer Service & Operations
Read full job descriptionPrepare for Your RSM US in India Interview with Real Experiences!
View interviews8-10 Yrs
IT Consulting, PMP, Service Delivery Management +3 more
5-10 Yrs
Learning and Development, HR Consulting, Instructional Design +2 more
5-10 Yrs
CPA, MA, Taxation +2 more
7-10 Yrs
CA, Financial Analysis, Big4 +3 more
7-12 Yrs
CA, Accounting, Finance and Accounts +3 more
5-10 Yrs
CA, Auditing, Assurance +1 more
5-10 Yrs
ITIL, IT Project Management, Service Delivery
5-10 Yrs
Learning and Development, Instructional Design, Training and Development +1 more
5-10 Yrs
Learning and Development, Instructional Design, Training and Development +1 more
12-16 Yrs
CPA, Taxation, Compliance +3 more