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RSM USI - Managed Services/Senior Service Delivery Manager (8-10 yrs)

8-10 years

RSM USI - Managed Services/Senior Service Delivery Manager (8-10 yrs)

RSM US in India

posted 3+ weeks ago

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.


Responsibilities:


- Oversee the delivery of services to clients, ensuring high levels of satisfaction.


- Manage and lead service delivery teams, providing guidance and support.


- Develop and maintain strong client relationships, acting as the primary point of contact.


- Monitor service performance metrics and implement improvements as needed.


- Ensure compliance with service level agreements (SLAs) and contractual obligations.


- Conduct regular service reviews with clients and internal stakeholders.


- Identify and mitigate risks to service delivery.


- Collaborate with other departments to resolve service-related issues.


- Drive continuous improvement initiatives to enhance service quality and efficiency.


- Prepare and present service performance reports to senior management.


- Service performance reports and dashboards.


- Client satisfaction surveys and feedback reports.


- Service level agreement (SLA) compliance reports.


- Risk assessment and mitigation plans.


- Continuous improvement plans and implementation reports.


- Training and development plans for service delivery teams.


Qualifications:


- Bachelors degree in Business Administration, Marketing, or a related field.


- Minimum of 8 years of experience in bid management, proposal development, or a related role within the managed services outsourcing industry.


- Proven experience in bid management and proposal development, preferably in the managed services industry.


- Strong understanding of the managed services market and competitive landscape.


- Ability to lead and motivate cross-functional teams.


- Strong organizational and time management skills.


- Proficiency in proposal automation tools and CRM systems.


- Proven track record of managing and winning complex bids and proposals.


- Strong understanding of bid management best practices, methodologies, and tools.


- Excellent project management and organizational skills, with the ability to manage multiple bids simultaneously.


- PMP certification highly desirable


- Exceptional written and verbal communication skills, with the ability to craft compelling proposals and presentations.


- Strong analytical and problem-solving abilities.


- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, CRM) and bid management software.


Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.


Functional Areas: Customer Service & Operations

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What people at RSM US in India are saying

What RSM US in India employees are saying about work life

based on 247 employees
77%
93%
83%
75%
Flexible timing
Monday to Friday
No travel
Day Shift
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RSM US in India Benefits

Submitted by Company
Development
Flexibility
Wellbeing and rewards
Inclusion and belonging
Submitted by Employees
Health Insurance
Work From Home
Job Training
Team Outings
Cafeteria
Soft Skill Training +6 more
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RSM US in India Hyderabad / Secunderabad Office Location

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Hyderabad / Secunderabad, Telangana Office
5th Floor, iSprout Business Centre Pvt Ltd, My Home Twiza, Hitech City Road, Madhapur Hyderabad / Secunderabad, Telangana

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