Data Analyst - Contract 3 months

Role & responsibilities -

• Develop Sisense Report for Certified HAI (HSBC) to provide key business insights and form part of the QBR
• Support with business reporting on the Evolve roll-out (LXD)
• Implement automated email triggers with reporting capabilities to track engagement and effectiveness.
• Generate and maintain HAI reports in Salesforce for sales and customer service teams.
• Create a HAI customer report in Salesforce for sales enablement and customer insights.
• Develop and optimize the Marketing dashboard to track campaign performance.
• Build a PJM management dashboard for project performance monitoring.
• Provide ongoing support for data-driven decision-making through continuous insights.
• Automate customer surveys to streamline feedback collection.
• Implement a customer feedback review system within dashboards to assess quotes and service quality. 
• Monitor conversion rates to improve lead generation and sales performance.
• Generate customer heatmaps to analyze engagement and behavior trends.

Preferred candidate profile

• Proficiency in developing reports and dashboards using tools like Sisense and Salesforce, with a strong ability to deliver business insights that support quarterly business reviews (QBRs) and strategic initiatives.
• Experience in creating, managing, and optimizing reports and dashboards within Salesforce, specifically tailored for sales enablement, customer service, and performance monitoring.
• Ability to design and maintain marketing dashboards to effectively track and analyze campaign performance metrics.
• Skilled in building project management dashboards (e.g., PJM) to support performance analysis and reporting for project teams.
• Experience in implementing automated workflows, such as email triggers with embedded reporting, to track user engagement and process efficiency.
• Ability to automate surveys and develop customer feedback dashboards to assess service quality and support data-driven improvement.
• Proven capability in delivering continuous insights and analytical support for strategic decision-making across multiple business units.
• Competence in monitoring and analyzing conversion rates, customer behavior trends, and engagement heatmaps to inform sales and marketing strategies.