Call Centre Executive - Hospital

"Greetings from Sarvodaya Healthcare"

Sarvodaya Hospital & Research Centre, Sector 8, Faridabad is looking for professional and dynamic Call Centre Executives.

Desired Candidate Profile -

Graduate/ Post Graduate with minimum 2 Year Experience in Hospital/Healthcare call centre processes.

JOB DESCRIPTION

Proper Communication & Issue Queries:

• Maintaining Empathy with Customers over voice and written platform.
• Greeting & Listening to Customer Grievances.
• Handling Issues with Importance on Customer.
• Tagging calls appropriately to concern department and ensuring end to end closure.
• Maintain Proper Call Quality as per guidelines.
• Manage Shift timings and attendance.
• Ensure proper Appointment is given based on slots through software.
• Escalating & Closure of Patient Requirements appropriately.
• Feedback call/Complaint Escalation.
• Maintaining Hospital Telephone Directory.
• Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers.
• Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls.
• Comfortable with Rotational shifts (Including Night shift) and weekly off.
• Patient Grievance is replied over email within defined TAT.

If Interested, Kindly drop your CV on WhatsApp - 7838858533 (Gaurav Bisla)