Presales / Technical Support Engineer

We are looking to hire technically strong, customer-focused professionals for our customer support team to offer presales and post-sales technical assistance to customers.

Job responsibilities include:

• Understanding customer requirements.

• Providing product demos.

• Offering technical assistance.

• Troubleshooting issues.

• Helping customers in successful product implementation.

The ideal candidate for this profile

• Should offer support through email, phone calls, and web meetings. This requires good writing skills, besides excellent oral communication skills.

• Our customer base (B-2-B) is global. Should be willing to work in different shifts for different geographies.

• Should take complete ownership and be willing to ensure that the customer/prospect gets the needed assistance at the quickest possible time.

• 2-10 years of experience in technical support in B-2-B software product companies or companies that handle software product support. (Those having experience in other domains, kindly excuse).

• Should love working at a startup - enjoying the craziness and chaos! (This is very important).