ITS_Senior_Associate

Roles & Responsibilities :
Tasks

• Manage and resolve incidents, including complex hardware, software, and network issues.

• Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.

• Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.

• User access administration

• Providing access to users as per the process defined

• Maintenance of Active Directory security groups for managing access permission on file shares

• Managing MS-Exchange email distribution lists

• Providing/Removing access to engineering tools

• Ticket handling through SMT (Remedy) or any ticketing tool & documentation

• System Administration:

  • Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.

  • Perform advanced tasks such as system imaging, software deployment, and virtual machine management.

  • Oversee backup and recovery procedures to ensure data integrity and availability.

  • Implement and manage security measures, including antivirus, patch management, and encryption.

• Documentation and Reporting:

  • Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.

  • Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.

  • Collaborate with Level 1 support and other IT teams to improve overall service delivery.