Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

VIEW WINNERS
- ABECA 2025
  
  VIEW WINNERS
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
Participate in ABECA 2026

Add office photos

Employer? Claim Account for FREE

SentinelOne

Compare

2.7

based on 36 Reviews

Video summary

33 SentinelOne Jobs

Staff Technical Support Engineer

Attivo Networks

2.7

based on 36 Reviews

8-13 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Staff Technical Support Engineer

SentinelOne

posted 1 week ago

Job Role Insights

Flexible timing

Key skills for the job

Python Networking Product Management Microsoft Power BI Automation Windows System Administration

+ 3 more

Job Description

About Us

At SentinelOne, we re redefining cybersecurity by pushing the limits of what s possible leveraging AI-powered, data-driven innovation to stay ahead of tomorrow s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you re excited about solving complex challenges in bold, innovative ways, we d love to connect with you.

What are we looking for?

We are seeking a highly skilled and motivated Backline Support Engineer - SentinelOne (Windows) to join our Endpoint Security team. This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Windows environments. As a backline engineer, you will serve as the final escalation point, working closely with frontline support, engineering, and product teams to ensure swift resolution of critical issues.

What will you do?

Key Responsibilities:

Provide advanced technical support for SentinelOne agents installed on Windows endpoints. Analyse logs, crash dumps, agent behaviour, and OS-level events to diagnose and resolve complex technical problems. Collaborate with Level 1 & 2 support teams to handle escalated customer cases. Replicate, document, and escalate bugs or product limitations to Engineering or Product Management teams. Assist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentation. Participate in incident response activities and coordinate with InfoSec teams for threat investigation or containment. Use scripting (PowerShell, Python, etc.) to collect data or automate troubleshooting tasks. Stay updated on product changes, Windows OS internals, and threat landscape trends. Provide feedback to improve agent stability, performance, and threat detection on Windows endpoints.

What skills and knowledge should you bring?

8+ years in a technical support or backline engineering role, preferably in endpoint security or antivirus products.
Strong hands-on experience with SentinelOne on Windows platforms.
In-depth understanding of Windows internals, including services, drivers, registry, Event Viewer, WMI, and networking.
Experience analysing agent logs, forensic artifacts, and endpoint telemetry.
Familiarity with EDR, AV, and endpoint hardening best practices.
Proficient in PowerShell scripting and basic automation tasks.
Knowledge of common malware behaviours, threat hunting, and attack mitigation techniques (MITRE ATT&CK framework is a plus).
Strong communication and collaboration skills; able to work under pressure with minimal supervision.
Experience using support tools like Splunk, Wireshark, Sysinternals.

Preferred Qualifications:

Microsoft Certified: Cybersecurity Architect Expert
Microsoft Certified: Security Operations Analyst Associate
CompTIA CySA+ (Cybersecurity Analyst)
Certified Ethical Hacker (CEH)

Why Us? India version

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry

Employee stock purchase program and RSU
Numerous company-sponsored events including regular happy hours and team-building events
Flexible Time Off.
Flexible Paid Sick Days.
Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws)
Gym membership/sports gears by Cultfit.
Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching.
Private medical insurance plan for you and your family.
Life Insurance covered by S1 (for employees)
Telemedical app consultation (Practo)
Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
High-end MacBook or Windows laptop.
Home-office-setup allowances (one time) and maintenance allowance.
Internet allowances.
Provident Fund and Gratuity (as per govt clause)
NPS contribution (Employee contribution)
Half yearly bonus program depending on the individual and company performance.
Above standard referral bonus as per policy.
LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings
Sodexo food coupons.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Your SentinelOne Interview with Real Experiences!

View interviews

What people at SentinelOne are saying

What SentinelOne employees are saying about work life

based on 36 employees

69%

88%

85%

100%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare SentinelOne with

Udaan

3.9

Compare

Swiggy

3.7

Compare

Nestaway

3.8

Compare

TourTravelWorld.Com

4.9

Compare

Xome

4.2

Compare

Hermes I Tickets

4.5

Compare

Logo Infosoft

4.1

Compare

Tokopedia

4.1

Compare

VICTORINOX

3.8

Compare

ACCIONA

3.8

Compare

Venture Supply Chain

3.5

Compare

Lalamove

4.0

Compare

Gardner Denver Engineered Products

4.0

Compare

Infobip

3.8

Compare

Sysmex

3.6

Compare

Synaptics

3.9

Compare

Akbar Holidays

3.8

Compare

DMG MORI

4.1

Compare

Edwards Lifesciences

4.2

Compare

Confluent

3.5

Compare

Similar Jobs for you

Staff Technical Support Engineer at SentinelOne

Kolkata, Mumbai + 5

8-13 Yrs

Not Disclosed

Staff Technical Support Engineer at Attivo Networks

Bangalore / Bengaluru

8-10 Yrs

Not Disclosed

Staff Technical Support Engineer at SentinelOne

Bangalore / Bengaluru

8-10 Yrs

Not Disclosed

Senior Security Engineer at SecurityHQ

Pune

3-8 Yrs

Not Disclosed

Senior Engineer at Sopra Steria

Noida

3-7 Yrs

Not Disclosed

AWS Devops Engineer at Diverse Lynx

Bangalore / Bengaluru

2-7 Yrs

Not Disclosed

Site Reliability Engineer at Palo Alto Networks

Bangalore / Bengaluru

6-11 Yrs

Not Disclosed

Engineer- Customer Support at Sysnet Global Technologies Pvt Ltd

Bhubaneswar

0-8 Yrs

Not Disclosed

Engineer- Customer Support at Sysnet Global Technologies Pvt Ltd

Sambalpur

0-8 Yrs

Not Disclosed

Engineer- Customer Support at Sysnet Global Technologies Pvt Ltd

Bangalore / Bengaluru

0-8 Yrs

Not Disclosed