Customer Support Representative

Shriji Group is looking for Customer Support Representative to join our dynamic team and embark on a rewarding career journey. Responding to customer inquiries via phone, email, or chat in a timely and professional manner. Providing accurate and complete information about the company's products or services. Resolving customer issues by researching and identifying solutions, escalating issues to the appropriate department if necessary. Maintaining accurate records of customer interactions and transactions. Following up with customers to ensure their issues have been resolved and their needs have been met. Maintaining a positive and empathetic attitude towards customers at all times. Collaborating with other departments to ensure customer needs are being met. Participating in training sessions to enhance knowledge of the company's products and services. Identifying and escalating issues or trends in customer inquiries to management. Providing feedback to management on customer trends and issues. Strong communication and interpersonal skills.