Key Account Manager - IT/BFSI/Heathcare (4-5 yrs)

We are seeking an experienced and driven Key Account Manager to join our team.

In this role, you will be responsible for managing and nurturing long-term relationships with our most strategic clients, ensuring their satisfaction, and driving growth opportunities within those accounts.

You will be the main point of contact for key accounts, overseeing all aspects of service delivery, managing expectations, and acting as a trusted advisor to ensure the success and retention of our top clients.

Key Responsibilities:

Account Management & Relationship Building:

- Develop and maintain strong, long-lasting relationships with key accounts, acting as the main point of contact for all client needs.

- Serve as the clients advocate internally and ensure that their needs are understood and met by the organization.

- Regularly meet with clients to assess their needs, resolve issues, and provide solutions.

- Ensure a high level of client satisfaction and work to improve account retention.

Sales & Business Development:

- Identify growth opportunities within existing accounts and work to expand the scope of services offered.

- Develop and execute account plans to grow revenue within the assigned key accounts.

- Cross-sell and up-sell relevant products or services to maximize value for both the client and the company.

- Negotiate contracts, renewals, and service level agreements (SLAs) with clients.

Project Management & Execution:

- Oversee the delivery of services to key accounts and ensure that all milestones and deadlines are met.

- Work closely with internal teams (sales, marketing, operations, etc.

) to ensure timely and successful delivery of services.

- Monitor and report on account performance and ensure that KPIs and SLAs are achieved.

Strategy & Reporting:

- Understand the clients business objectives and align services to help them achieve those goals.

- Provide regular reports to clients, highlighting achievements, progress, and insights.

- Create account strategies to meet both client needs and business objectives.

- Track account health, identifying potential risks, and proactively addressing challenges.

Problem Solving & Conflict Resolution:

- Act as the first point of escalation for any client issues or concerns.

- Proactively resolve conflicts or concerns by managing expectations and delivering solutions in a timely manner.

- Ensure that client feedback is communicated effectively within the company to drive improvements in products and services.

Qualifications:

- 4+ years of experience in Key Account Management, Client Success, or a similar role.

- Strong background in relationship building, sales, and client retention.

- Proven ability to manage complex accounts and effectively handle high-profile clients.

- Excellent communication, negotiation, and presentation skills.

- Strong problem-solving and conflict resolution abilities.

- Ability to develop and implement strategic account plans and deliver results.

- Experience with CRM software (e., Salesforce, HubSpot) and reporting tools.

- Bachelors /master's degree in Business, Marketing, or a related field

- Industry-specific knowledge is a plus (e., finance, technology, or healthcare)