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26 Spectraforce Technologies Jobs
Quality Analyst | Night Shift
Spectraforce Technologies
posted 3 weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Roles and Responsibilities
- Conduct call audits to identify areas of improvement in customer service quality.
- Provide feedback to agents on their performance, highlighting strengths and weaknesses.
- Monitor calls using BPI tools to ensure adherence to quality standards.
- Perform quality monitoring activities to maintain high-quality services.
- Identify opportunities for process improvements through analysis of data collected during call monitoring.
Desired Candidate Profile
- 1-3 years of experience as a Quality Analyst or similar role.
- Proficiency in Call Monitoring, Call Audit, Call Quality, Feedback, Quality Monitoring, and Quality Audit tools.
Employment Type: Full Time, Permanent
Read full job description
What people at Spectraforce Technologies are saying
Rating based on 2 Quality Analyst
reviews
Anonymous · Customer Success, Service & Operations
Likes
Excellent mentorship policies. Out of the box thinking opportunities. Flexible work from home policies.
- Salary - Excellent
+6 more
Dislikes
No fixed SOPs for Quality work.
Quality Analyst salary at Spectraforce Technologies
reported by
12
employees
₹4
L/yr - ₹5
L/yr
13%
less
than the average Quality Analyst Salary in India
View more details
What Spectraforce Technologies employees are saying about work life
based on 239 employees
Strict timing
Monday to Friday
No travel
Night Shift
Spectraforce Technologies Benefits
View more benefits
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