L1/L2 Support Engineer (1-3 yrs)

L1/L2 Support Engineer (1-3 Years Experience) - On-site

About Stalwart Innovations Pvt Ltd :

Stalwart Innovations Pvt Ltd is a technology company focused on delivering innovative digital transformation solutions to clients across various industries.

We are committed to providing excellent service and support to ensure seamless operations for our internal teams and clients.

We are looking for enthusiastic and skilled Support Engineers to join our IT operations team.

Position : L1/L2 Support Engineer

Experience Required : 1 to 3 Years

Mode : On-site (Location-based)

Locations : Bangalore, Mumbai, Pune, Jaipur, Hyderabad, Chennai , Noida

Notice Period : Immediate to 30 days Preferred

Role Overview :

As an L1/L2 Support Engineer at Stalwart Innovations, you will be the first point of contact for technical issues, providing essential day-to-day support to our users.

You will be responsible for troubleshooting and resolving system, network, and software-related problems, ensuring minimal disruption to operations.

This role requires a customer-first mindset, strong technical , and the ability to collaborate effectively with internal teams.

Key Responsibilities :

- Provide timely and effective technical support to users for hardware, software, and network-related issues at Level 1 and Level 2.

- Troubleshoot and diagnose technical problems, identifying root causes and implementing solutions.

- Respond to support requests via ticketing system, email, or phone in a professional and timely manner.

- Escalate complex issues to senior engineers or appropriate internal teams following defined protocols.

- Install, configure, and maintain computer systems, software, and peripherals.

- Assist with user account management and access permissions.

- Document technical issues, resolutions, and procedures to build a comprehensive knowledge base.

- Monitor system performance and identify potential issues proactively.

- Provide basic training to users on software and system usage.

- Collaborate with other IT team members to ensure smooth and efficient IT operations.

- Follow up with users to ensure their issues are resolved to their satisfaction.

You're a Great Fit If You Have :

- 1 to 3 years of hands-on experience in an IT support or helpdesk role.

- Familiarity with system administration tasks (e., user management, software installation).

- Basic understanding of networking concepts (e., TCP/IP, DNS, DHCP).

- Proven ability to troubleshoot and resolve hardware, software, and basic network issues.

- Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.

- A strong customer-first mindset with a focus on providing excellent service.

- Experience working with IT support ticketing tools such as Jira, ServiceNow, Zendesk, or similar platforms.

- A willingness to learn new technologies and adapt to a fast-paced technical environment.

- Ability to work independently and manage multiple tasks simultaneously