Senior ServiceNow Developer (6-8 yrs)

Job Title : Senior ServiceNow Developer

Experience : 6- 8 years

Location : Pan India / WFO

Employment Type : Full-time

Job Summary :

We are seeking a highly skilled Senior ServiceNow Developer with 68 years of hands-on experience in designing, developing, and implementing solutions on the ServiceNow platform.

The ideal candidate will have strong expertise across multiple ServiceNow modules including ITSM, ITBM, ITAM, HRSD, FSM, CSM, ITOM, and Security Operations.

You will work closely with business stakeholders, architects, and platform owners to deliver scalable and sustainable ServiceNow solutions.

Key Responsibilities :

- Design and develop ServiceNow solutions in alignment with best practices and business requirements.

- Implement and configure modules such as ITSM, ITBM, ITAM, HRSD, FSM, CSM, ITOM, and SecOps.

- Customize forms, workflows, business rules, client scripts, UI policies, and UI actions.

- Develop integrations between ServiceNow and third-party systems using REST, SOAP, MID Servers, etc.

- Provide technical leadership, mentoring, and support to junior developers.

- Collaborate with architects and process owners to optimize platform performance and scalability.

- Participate in platform upgrades and ensure customizations are compatible.

- Maintain proper documentation of development work and system configurations.

- Implement security best practices and role-based access control (RBAC) within the ServiceNow environment.

- Troubleshoot and resolve incidents and defects related to the platform.

- Engage in Agile/Scrum ceremonies and contribute to sprint planning and estimation activities.

Required Skills & Experience :

- 5- 8 years of hands-on experience in ServiceNow development and administration.

- Strong knowledge of core ServiceNow modules :

1. IT Service Management (ITSM)

2. IT Business Management (ITBM)

3. IT Asset Management (ITAM)

4. HR Service Delivery (HRSD)

5. Field Service Management (FSM)

6. Customer Service Management (CSM)

7. IT Operations Management (ITOM)

8. Security Operations (SecOps)

- Proficiency in JavaScript, GlideScript, HTML, CSS, and REST/SOAP APIs.

- Experience in developing ServiceNow integrations with external systems.

- Hands-on experience with Flow Designer, IntegrationHub, and Performance Analytics.

- Familiarity with CMDB, Discovery, Event Management, and Orchestration.

- ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-ITOM, CIS-HR) are highly preferred.

- Strong analytical, problem-solving, and communication skills.

Preferred Qualifications :

- Experience with ServiceNow DevOps, GRC, or App Engine Studio is a plus.

- Experience working in an Agile development environment.

- Ability to lead development efforts and provide technical direction.

Why Join Us?

- Work on cutting-edge ServiceNow implementations across diverse industries.

- Join a collaborative, growth-driven, and inclusive work culture.

- Opportunity to expand into architecture or platform leadership roles.