Billing Specialist

Key Responsibilities

Perform billing activities

• Validate billing terms and process billing documents
• Raise invoices and credit notes
• Ensure invoices are distributed in a timely manner 
• Prepare reports on billing activity with clear and reliable data
• Efficiently deal with customer queries
• Support with queries from regulatory authorities and external auditors
• Work with and support billing team in day-to-day activities including issues requiring judgement and expertise
• Support overall billing team goals and objectives

Support continuous improvement of the billing processes in the Shared Service Centre (SSC)

• Work with the Billing Team Lead to execute O2C process strategy
• Spot errors and suggest ways to improve efficiency of systems and processes
• Ensure performance targets are met and raise issues if targets are not achieved
• Demonstrate and champion process expertise supporting O2C Global Process Owners (GPO) initiatives

Ensure billing team compliance

• Perform prescribed billing activities within defined billing policies and ensure all invoices are processed in accordance
• Ensure billing activities prior to and during period end close are compliant with the fiscal close calendar, ensuring adequate time for collaboration with various teams impacted
• Ensure all O2C controls are adhered to and documented appropriately
• Inform colleagues and stakeholders about procedural and regulatory requirements
• Support the implementation of risk management process and associated controls in line with company policies
• Respond to requests from regulatory authorities and auditors

Collaborate with customers, third parties and other teams

• Establish relationships and credibility within billing team as well as other cross-functional teams
• Collaborate with customers on billing-related queries and issues and ensure billings, negotiations and investigations are handled appropriately
• Collaborate with Master Data team for required data points, best practices and standards and data issues
• Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist
• Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner
• Collaborate effectively with external auditors

Skills & Experience

• 3 years experience in O2C billing operations
• Strong English language skills
• Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
• Strong knowledge of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations
• Working knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality
• Applied experience in billing processes
• Experience performing billing tasks/procedures at a moderately difficult to considerably difficult level
• Examines issues and makes informed recommendations related to billing
• Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution
• Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
• Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work