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23 Sujata Computer's Pvt.ltd Jobs
Support Engineer L2
Sujata Computer's Pvt.ltd
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
B. Tech/ B.E/ MCA/ equivalent
Required Experience
Minimum 2 years of experience in Technical Support.
Degree in B.Tech/ B.E./ or Bachelor s in Computer Science.
Can provide L2 Level Customer Support.
Can provide exceptional support while communicating and assisting customers.
Ability to resolve tickets, analyze customer reported information to identify problems and concerns.
Roles Responsibilities
Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication.
Serving as a point of contact on customer escalations and ensuring customer issues are resolved.
Leading internal escalations and communicating with the Customer Success, Sales, and RD teams.
Designing and maintaining the Perimeter 81 knowledge base, keeping it up-to-date with relevant information.
Providing product feedback and insights to internal teams.
Managing internal projects related to support such as training and support readiness for releases.
Employment Type: Full Time, Permanent
Read full job description
What people at Sujata Computer's Pvt.ltd are saying
What Sujata Computer's Pvt.ltd employees are saying about work life
based on 19 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Sujata Computer's Pvt.ltd Benefits
Job Training 
Soft Skill Training 
Work From Home 
Education Assistance 
Free Transport 
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