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12 Prgx India Support Analyst Jobs
Support Analyst
0-3 years
₹ 3 - 3.74L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune
1 vacancy
Support Analyst
Prgx India
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
PRGX India Pvt Ltd is looking for Support Analyst to join our dynamic team and embark on a rewarding career journey.
- A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service
- The primary responsibilities of a support analyst typically include:Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues
- They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem
- This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests
- Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users
- They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems
- They maintain a professional and friendly tone throughout the interaction
- Technical Expertise: Support analysts possess in-depth knowledge of the product or service they support
- They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues
- They may collaborate with development or engineering teams to escalate and resolve complex issues
- Documentation and Knowledge Base: Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues
- They document solutions for common problems to build a knowledge repository for future reference
- Escalation and Collaboration: If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams
- They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process
- Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues
Employment Type: Full Time, Permanent
Read full job description
What Support Analyst at Prgx India are saying
Support Analyst salary at Prgx India
reported by
49
employees
₹2.6
L/yr - ₹3.7
L/yr
42%
less
than the average Support Analyst Salary in India
View more details
What Prgx India employees are saying about work life
based on 163 employees
Strict timing
Monday to Friday
No travel
Day Shift
Prgx India Benefits
View more benefits
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