Senior ServiceNow Architect (ITSM, HRSD & WSD)

 

Job Summary 
Synechron is seeking an experienced

ServiceNow Architect with IT experience and deep expertise in

IT Service Management (ITSM),

Workplace Service Delivery (WSD), and

HR Service Delivery (HRSD) modules. The successful candidate will lead the design, development, and implementation of scalable, secure, and high-performing ServiceNow solutions aligned with organizational business objectives. This role plays a critical part in driving digital transformation initiatives, optimizing service delivery processes, and ensuring platform stability and compliance.

 

Software  

Required Software

Skills:

ServiceNow platform (latest LTS versions, with at least 8+ years of hands-on solution design)

Scripting and developmentJavaScript (including GlideScript), UI Policies, Business Rules, Client Scripts, and Workflows

Integration toolsREST APIs, SOAP APIs, IntegrationHub, MID Servers

ServiceNow modulesITSM, WSD, HRSD

Platform administration and configuration tools within ServiceNow

Preferred Software

Skills:

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS) for ITSM and HRSD

Knowledge of Agile/Scrum project management tools

Security and compliance tools/frameworks (GDPR, HIPAA)

 

Overall Responsibilities 

Architect and oversee end-to-end implementation of ServiceNow modules including ITSM, WSD, and HRSD, ensuring alignment with enterprise service management strategies.

Collaborate with business and technical stakeholders to gather requirements, define technical solutions, and optimize processes.

Design scalable, robust, and maintainable platform architecture, including integrations with external systems.

Enforce governance standards, development best practices, and platform security protocols.

Lead platform upgrades, patch management, and release cycles to ensure optimal platform performance.

Provide technical guidance and mentorship to developers, administrators, and project teams.

Conduct regular platform health checks, monitor performance, and implement improvements.

Stay informed about ServiceNow product updates and new features, recommending adoption strategies.

Ensure compliance with security, privacy, and data management policies.

 

Technical Skills (By Category) 

Programming Languages:

RequiredJavaScript (for scripting, workflow customization, UI policies)

PreferredJava, other scripting languages for automation and integration

Databases/Data Management:

Familiarity with ServiceNow data models, CMDB, and data integration best practices

Cloud Technologies:

PreferredExperience with cloud platforms (AWS, Azure, GCP) especially in context of integrations or hosting

Frameworks and Libraries:

Knowledge of ServiceNow Flow Designer, IntegrationHub, and custom application development

Development Tools and Methodologies:

Expertise with Agile/Scrum methodologies

Version control (e.g., Git)

Development and deployment best practices

Security Protocols:

In-depth understanding of security architecture within ServiceNow

Experience with roles, permissions, compliance frameworks (GDPR, HIPAA)

 

Experience  

Minimum

10 years of IT industry experience with at least 8+ years dedicating to ServiceNow platform architecture and solution design

Proven experience in implementing core ServiceNow modulesITSM, HRSD, WSD

Strong grasp of enterprise IT processes, especially ITIL-based service management

Demonstrated success in leading complex platform upgrades and multi-instance environments

Experience working in large-scale, multi-stakeholder enterprise settings

Knowledge of regulatory standards such as GDPR, HIPAA is desirable

Alternative pathways:

Candidates with substantial enterprise IT architecture experience and proven ServiceNow expertise are encouraged to apply.

 

Day-to-Day Activities 

Lead design workshops, gather client requirements, and translate needs into technical architecture solutions

Develop and customize ServiceNow modules, workflows, and integrations

Conduct code reviews, enforce coding standards, and oversee application health

Coordinate with platform administrators for environment updates and maintenance

Collaborate with security teams to ensure compliance and risk mitigation

Conduct platform performance reviews and implement optimization strategies

Document architecture, configurations, and best practices

Provide ongoing support, troubleshooting, and continuous improvement initiatives

Mentor junior team members and contribute to knowledge sharing

 

Qualifications 

Academic backgroundBachelor's degree in Computer Science, Information Technology, or related discipline; equivalent professional experience acceptable

Certifications:

RequiredServiceNow CSA, CIS (ITSM & HRSD)

PreferredServiceNow CAD, additional security or integration certifications

TrainingCommitment to continuous learning through certifications, webinars, and industry events

Demonstrated experience in enterprise-scale implementations and platform upgrades

 

Professional Competencies 

Critical thinking with the ability to analyze complex technical and business challenges

Leadership skills to guide teams and influence stakeholders

Excellent communication skills, capable of articulating complex solutions clearly

Stakeholder management and collaboration across diverse teams

Adaptability to evolving technologies and project scopes

Innovation mindset to leverage new ServiceNow features and best practices

Strong time management and task prioritization skills

S

YNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law .

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