Systems Reliability Engineer II

The Opportunity

Are you a top-tier Systems Reliability Engineer with a passion for customer success and expertise in networking, virtualization, OS, Cloud, DevOps, and Storage domains? If so, you would thrive in our team of leading technology specialists and have the opportunity to work on cutting-edge projects that directly impact customer satisfaction and business success.

About the Team

The Systems Reliability Engineer will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of our services at Nutanix. Based in Pune, this team comprises top-tier technology specialists who thrive on innovation and problem-solving. Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to the overall business success by working on cutting-edge projects that directly impact our customers experiences and successes.

You will report to the Manager, Worldwide Support, who promotes a supportive and customer-centric leadership style. The manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to contribute and excel in their role.

This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup.

Your Role

• Directly troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
• Collaborate with developers to identify and address product defects and enhance serviceability.
• Analyze existing customer data to mitigate risks and improve overall product reliability.
• Foster partnerships with technology allies to collaboratively resolve issues and drive ecosystem improvements.
• Contribute to and expand internal and external knowledge bases, promoting continuous improvement.
• Champion customer needs by gathering feedback and driving product enhancements with development teams.
• Provide support coverage during weekdays and off-hours on a rotational basis as necessary.
• Mentor and guide junior team members, fostering a collaborative and growth-oriented team culture.

What You Will Bring

• 4-7 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage.
• Proficient in both written and verbal communication, with the ability to collaborate effectively across geographically dispersed teams.
• Experience working directly with customers to resolve complex technical issues.
• Degree in Engineering or Computer Science preferred.
• Customer-driven mindset with a passion for delivering high-quality support experiences.
• Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
• Ability to develop tools and contribute to the improvement of internal and external knowledge bases.