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Take Off Tech Solution

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8 Take Off Tech Solution Jobs

Associate Technical Support Specialist

Take Off Tech Solution

3-8 years

Pune

1 vacancy

Associate Technical Support Specialist

Take Off Tech Solution

posted 3+ weeks ago

Job Role Insights

Key skills for the job

Customer Support Robotics Helpdesk CCTV Monitoring Postgresql JIRA

+ 1 more

Job Description

  • As an Associate Tech Support Specialist at Takeoff Technologies, you'll embark on a rewarding journey of learning and growth, perfect for individuals in the early stages of their careers who want to expand their skills and contribute as integral team members
  • This role is well-suited for those who have gained some professional experience and are now looking to develop their expertise further or expand into the growing robotics support sector
  • You will receive extensive training, guidance, and mentorship, making it the ideal opportunity to take your career to the next level
  • Join us in pushing the boundaries of technology while working collaboratively within a dynamic team
Responsibilities:
  • Frontline Client Support: Investigate client issues, utilizing all available resources and tools to deliver effective solutions. Tackle complex problems to ensure clients receive efficient and effective resolutions. Contribute to building a comprehensive knowledge base to enhance future customer support.
  • Problem-Solving: Proactively and thoroughly research issues, initiate discussions with colleagues, and drive toward effective resolutions in partnership with engineering and operations
  • Documentation: Review training and troubleshooting documentation to provide feedback and ensure clarity.
  • Collaboration: Collaborate cross-functionally with Product, Technology, and Operations teams, working together to resolve or escalate issues for resolution.
  • Issue Escalation: Gather essential client information and escalate issues to the appropriate internal resources following predefined processes as necessary.
  • Tracking and Reporting: Document all troubleshooting steps taken and procedures within our tracking tool, striving to maintain a comprehensive record of issue resolution.
  • Continuous Learning: Actively engage in discussions and knowledge-sharing to develop specific job-related skills. Think creatively and seek solutions when formal guides or steps are unavailable.
  • Time Management: Effectively manage your time to accommodate additional learning and tasks, fostering professional growth through platforms like Coursera.
  • Flexibility: Embrace flexible work shifts and days off, adapting to the ever-changing demands of our dynamic environment.
  • Client Communication: Communicate with clients clearly, concisely, and empathetically to understand their technical issues and provide effective and timely solutions. Manage client expectations by providing regular updates and setting realistic timelines for issue resolution.
    • Skills and Requirements:
  • Bachelors degree, Technical education, or equivalent experience
  • Minimum 3+ years of technical support/customer support experience
  • An engineering background is preferred.
  • Experience with helpdesk tools, remote monitoring, database management, and APIs
  • Proficiency in software solutions such as Slack, Zendesk, Jira, DBeaver, Pycharm, Terminal, etc
  • Basic knowledge of PostgreSQL is a plus.
  • Exceptional communication skills, both written and verbal. Strong command of both written and verbal English. Demonstrated ability to communicate with those who may be using English as a second language.
  • Manages time effectively and works independently; self-starter
  • Empathetic in their approach to work, and passionate about the user experience we support
  • Adaptable with a growth mindset, focused on problem-solving. Thinks critically about problems and is able to plan next steps on a wide range of issues creatively
  • Effectively ascertains when work requires escalation to senior team members and/or assistance from leads or manager
  • Thrives in a fast-paced, ever-evolving environment.
  • Comfortable working with new technology and data.
  • Experience in an entrepreneurial setting with a proactive and cross-functional approach

    • Employment Type: Full Time, Permanent

    Read full job description

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