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588 Tata AIA Life Insurance Jobs
Assistant Manager - Central Processing Unit
5-8 years
Thane
1 vacancy
Assistant Manager - Central Processing Unit
Tata AIA Life Insurance
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Summary : (Summary of the job profiles and expectations from the candidate)
- New product development, Regulatory enhancement, NBT Channel development.
- Attending daily POD calls.
- Preparing User requirement and Test scopes for new product.
- Coordination with Vendors and other departments.
- UAT output verification
- Managing CRs, PIRs and raising Jira ticket
- Other MISs & Analytics
Key Contribution
- New product development, Regulatory enhancement, NBT Channel development.
Good knowledge on Insurance products and development processes.
Proper understanding of the new product launches, changes required in submission journey and overall system related processes.
Scopes and User Requirements need to be raised within agreed SLAs.
Proper coordination with various departments involved in the activity.
UAT output verification and sign off for going live.
2. Attending daily POD calls.
Daily POD calls need to be attended.
Proper understanding on the current and future plans of product launch.
Providing feedback on postproduction errors.
3. Coordination with Vendors and other departments.
Coordination with BSG and IT on the development status.
Coordination with relevant departments like DST, CLCM, etc for proper update.
Coordination with vendors on vernacular script translation.
Processing of vendor invoices
4. UAT output verification
Doing UAT for all scenarios and providing update
UAT should be done within timelines.
5. Managing CRs, PIRs and raising Jira ticket
Understanding requirement from multiple departments and Sales and also regulatory requirement and raising Change request appropriately.
For any kind of postproduction issues, PIR needs to be raised.
All CRs and PIRs need to be monitored, and priority list needs to be prepared.
Follow up with IT for closures of CRs and PIRs.
6. Other MISs & Analytics
Must have skill on excel and power point for various analysis and presentations.
Competencies ( Please copy paste from Competency Dictionary)
Competency For
Proficiency Scale
Proficiency Scale Description
Process Orientation
Ensures that quality results and benchmarks are achieved by adhering to
Ensures that quality results and benchmarks are achieved by adhering to
set processes.
3
Has a thorough understanding of all processes and has the ability to identify gaps
in the current process flow to suggest process improvements to achieve
performance parameters.
Consistently over achieves performance parameters and can influence team members
and others to adapt to process changes quickly and effectively by using statistical and
quality tools to analyse trends.
Can recommend findings to management for process realignment.
Effective Communication
Ability to communicate accurately and concisely to various stakeholders
by adapting communication methods based on situations and well
reasoned arguments with tact.
3
Is able to self-assert effectively and influence consumers and stakeholders to arrive at
a positive decision using the right communication tools.
Summarizes information to check understanding and ensure customer / consumer
discussion is heading towards a logical conclusion.
Comes across as a clear and persuasive communicator who can handle challenging
situations with tact and arrive at win-win solutions.
People Management
Takes genuine efforts to help individuals or teams to maximize their potential
by providing guidance and motivating them through personal connect.
3
Drives the team and ensures that the respective strengths of team members are used
in order to achieve the team s overall objectives.
Informs team members about the happenings and associated decisions and offers
rationale behind the same.
Proactively takes efforts to share experience and provide guidance to others.
Change Management
Is able to develop strategies for change, aligning changes with the organization s
strategic direction, objectives and expectations. Questions conventional
approaches and Fosters an environment of innovation and change, implements new
or cutting-edge programs/processes for competitive advantage. Capitalizes on
opportunities and manages risks. Rapidly adapts to new information, changing
conditions, processes or unexpected obstacles. Deals effectively with pressure.
3
Demonstrates insightful thinking and finds innovative solutions to challenges within
and across functions
Proactively initiates change to achieve improvements in quality or efficiency of work
and modifies self-behaviour and approach to deal with changing scenarios
Explains the process, implications and rationale for change to those affected by it
Analyses the strengths, weakness, opportunities and threats of situations and
develops long term approaches that have a positive impact on the business
Uses sound judgment to manage change
Champions new ideas and supports others to plan and implement change initiatives
Technology Enablement
and Agility
Ability to choose, develop, adopt and apply the technological solutions and explore
creative usage of technical resources to sustainably elevate and advance business
outcomes. Exhibits passion, drive and perseverance to consistently deliver required
business goals by overcoming technological challenges and holding self and others
accountable. Maintains high performance and productivity with zeal and enthusiasm
and ability to change and adapt quickly in an ever-changing technological environment.
3
Understands the technological advancements and explores approaches and methods
within the industry to challenge the conventional methods and adopt digitization of
processes and systems
Generates new ideas and innovative solutions to leverage technology to meet
functional outcomes
Continuously stays in touch with key networks and contacts, with an objective of
leveraging technology for achieving goals
Effectively balances changing technological priorities and deliverables under
unfamiliar situations or tight deadlines
Customer Focus
Makes customer and their needs a primary focus of one s actions through
out the policy life cycle and provide service in such a way that the customer
feels valued and acts as brand ambassador for the organization.
3
Clearly identifies the full range of customers to be served, their stated needs and
offers options and suggestions to exceed their expectations.
Cultivates a customer focus attitude among colleagues and uses customer feedback to
improve performance and recognizes behaviours that promote customer satisfaction.
Assists team members to focus on ways and means to achieve customer satisfaction.
G Skills Required
Technical
BSG background
Behavioral
Essential
Desired
Interpersonal skills
Yes
Communication skills
Yes
Creative thinking skills
Yes
Supervising/Leadership skills
Yes
Teamwork Skills
Yes
Influencing skills
Yes
Relationship Building skills
Yes
Decision making skills
Yes
H Incumbent Characteristics
Essential
Desired
Qualification
Graduate
Experience
5-8 years work experience
Employment Type: Full Time, Permanent
Read full job descriptionTata AIA Life Insurance Interview Questions & Tips
Prepare for Tata AIA Life Insurance Assistant Manager roles with real interview advice
What people at Tata AIA Life Insurance are saying
Rating based on 100 Assistant Manager
reviews
Anonymous · Sales & Business Development
in Rajkot
Likes
Salary & extra employee benifits
- Salary - Excellent
+1 more
Dislikes
Work Life balance is not upto the mark
- Job security - Poor
+2 more
Assistant Manager salary at Tata AIA Life Insurance
reported by
586
employees
with 2-17
years exp.
₹3.8
L/yr - ₹15.1
L/yr
At
par with the average Assistant Manager Salary in India
View more details
What Tata AIA Life Insurance employees are saying about work life
based on 3.2k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Tata AIA Life Insurance Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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