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Category Manager - Beauty
Tata CLiQ
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Category Manager Beauty at TATA CLiQ will work very closely with Heads and co-own the responsibility with the growth, PL and customer experience of the category they have been assigned to.
Key roles and responsibilities include:
Build the Category and Brand Strategy: Develop 1-Year/3-Year growth, efficiency, profitability customer experience strategy along with weekly/monthly execution plans. This would necessitate working closely with internal cross-functional stakeholders across Marketing, Site merchandising, Operations, Analytics and Product teams as well as building maintaining excellent relationships with the relevant brands/sellers.
. Fostering Brand relationships through ensuring business plans, performance reviews, creating marketing plans with marketing teams, customer journey enhancement with brand support like offer planning.
. Financial To achieve the set NMV target for the category
. Customer
To deliver the expected NPS for the category
To maintain manage the expected Perfect Order Metrics, Return %, Customer Escalations
. Process
To plan and manage buying of products as per OTB, Sales Targets and Brand/Sub-Cat performance
To work with Ops team for smooth functioning of Warehouse operations
To report regularly on and create plan of action for. Opportunity loss due to unavialbility of stocks, Excess/ Ageing inventory
To work with marketing and brand teams to come up with regular promotional activities/ customer engagement programs/ sale events etc
To maintain the expected Seller-wise efficiency on each of the operations parameters like Returns, Cancellations, RTOs, O2S/O2D etc
To plan and manage buying of products as per OTB, Sales Targets and Brand/Sub-Cat performance
To work with Ops team for smooth functioning of Warehouse operations
To report regularly on and create plan of action for. Opportunity loss due to unavialbility of stocks, Excess/ Ageing inventory
To work with marketing and brand teams to come up with regular promotional activities/ customer engagement programs/ sale events etc
To maintain the expected Seller-wise efficiency on each of the operations parameters like Returns, Cancellations, RTOs, O2S/O2D etc
. Understanding of ecommerce funnel in terms of traffic, cart additions, conversions etc. so that timely interventions could be suggested.
Demand generation: Work with marketing teams (TATA CLiQ and brand) to come up with innovative promotions as well as to get support for marketing campaigns from brands.
. Keeping up to date with the latest trends of the category, sub categories and top brands as per in-market trends, global trends, social events and seasonality. Candidate should have a good sense of picking out trends and well versed with fashion communication to demonstrate the trend reports to the internal stakeholders.
Listening to the voice of customer: Gather actionable insights from various sources where customers share feedback (quantitative and qualitative), e.g.: NPS surveys, customer service calls, return reasons, size chart recommendations with the eventual objective of delighting customers during each step of the order journey.
Skillsets
Strong bias for action alongside strong interpersonal, communication, and collaboration skills.
. Trend spotting and Fashion communication.
Ownership to drive necessary initiatives end-to-end and ability to manage multiple, competing priorities simultaneously.
Advanced proficiency with MS PowerPoint, MS Excel (SQL preferred)
Strong analytical skills with proven ability to interpret data and link category management data to retailer/business scenarios
Excellent written and verbal communication skills
Qualifications
9+ years of relevant category management experience
Experience in the Beauty category is preferred
The opportunities we us have are perfect for highly motivated and talented candidates.
We are looking for candidates who have strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.
So QUiQ - PiQ CliQ before the opportunity is missed.
Employment Type: Full Time, Permanent
Read full job description
What people at Tata CLiQ are saying
Category Manager salary at Tata CLiQ
reported by
51
employees
with 2-11
years exp.
₹12
L/yr - ₹29
L/yr
13%
more
than the average Category Manager Salary in India
View more details
What Tata CLiQ employees are saying about work life
based on 197 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tata CLiQ Benefits
Work From Home 
Health Insurance 
Cafeteria 
Team Outings 
Soft Skill Training 
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