Client Relationship Executive

Dear Candidates,

We are looking for energetic and enthusiastic Customer Support Executive for our firm,

Interested candidates, Kindly reach us out!!

JOB SUMMARY :

As a Client Service Executive, you will handle end-to-end client interactions: from onboarding, guiding clients through the process, managing documentation, updating them on progress and completion, and conducting payment follow-up all to ensure consistent satisfaction and retention.

Key Responsibilities :

Client Communication

• Interact with clients in person, via phone, email providing timely updates and clarifications.
  
• Explain process requirements and guide clients to gather necessary documentation.

Process Coordination

• Assign clients to appropriate internal teams/processes.
  
• Track turnaround time, keep clients informed of the progress and completion status.

Documentation Management

• Follow up for required client documents, ensuring completeness and compliance.
  
• Maintain accurate client records and logs in CRM or internal systems.

Post-Completion Updates

• Notify clients when services are completed and provide further instructions (e.g. delivery, certification).

Payment Follow‑up

• Initiate payment reminders for completed services, address queries, and coordinate with accounts.

Issue Resolution

• Identify and resolve client issues promptly or escalate them to appropriate internal teams.
  
• Maintain professionalism and empathy in all client interactions.

BENEFITS:

• Cell phone reimbursement
  
• Internet reimbursement
  
• Health insurance
  
• Life insurance
  
• Provident Fund
  
• Paid time off (leave encashment, paid sick time)