Easyrewardz - Technical Manager (8-10 yrs)

About EasyRewardz :

EasyRewardz is a leading customer experience management company.

It provides an end-to-end customer engagement solution to over 200 brands across 7,500+ retail offline stores.

EasyRewardz has a presence across all key retail verticals, including Apparel, Fashion, Luxury, Food & Beverage, Travel and Entertainment, Wellness, and Banking.

Key Capabilities Of EasyRewardz Proprietary Technology Platform Include :

- Customer loyalty program as an end-to-end solution.

- Platform for intelligent and meaningful engagement with brands customers.

- Analytics engine to enable brands to engage in personalized conversations with consumers.

EasyRewardz provides customer experience management solutions on a SaaS basis to provide a unified view of the consumer at a multichannel level.

Why EasyRewardz?

Machine Learning, Personalization, Marketing Automation, Consumer Preferences these terms get real at EasyRewardz.

If you are looking for a career option that allows you to innovate and do things differently, then EasyRewardz is the place!

We are a fast-growing organization, and our journey has been fantastic, where we believe we have shaped many young minds.

Together, we are driving retail excellence by influencing customer behavior.

Who are we seeking?

Like-minded individuals with an entrepreneurial mindset and a passion to learn and excel. We value Performance and Performers.

Manager Technology

At EasyRewardz, were using leading-edge technology to create the best loyalty solutions of tomorrow.

When you join us as a Manager Technology, youll become part of a team focused on innovation and change.

Youll work a little harder.

Youll aim a little higher.

Youll expect more from yourself and others.

And at the end of the day, youll be doing a lot of good work. Through a lot of inspired individuals, we are using technology to build varied customer loyalty solutions that work better for more people in more ways than ever.

We are looking to reinforce our team with people who are decisive, brilliant, and built for speed people like you.

As a Manager Technology Delivery, you will be involved in implementing CRM programs for leading brands in India & globally using our proprietary CRM Loyalty platform LPaaS Banking. This is a high-performance technology.

Are you up for the challenge? Join us and start doing your lifes best work.

Responsibilities :

- Design, implement, and maintain . Net applications within all phases of the Software Development Life Cycle (SDLC).

- Establish, refine, and integrate development and test environment tools and software as needed.

- Identify opportunities to fine-tune and optimize applications of .Net developed projects.

- Provide technical support and consultation for .Net application and deployment related questions.

- Manage the planning of all external third-party technical API integration with LPaaS Banking & respective Program Rewards Portal.

- Manage interaction with clients for effective engagement/communication of implementation plan to align stakeholders internal & external to the organization.

- Author change management process & SLAs and ensure adherence to the same.

- Track the implementation on a daily basis, coordinate meetings with respective stakeholders responsible for delivery & call as required, ensure timely delivery.

- Communicate effectively with the LPaaS product team, QA & process analysts.

- Track the closure of production and non-production application issues/requests (using tools like JIRA) based on agreed plans & SLAs.

- Manage production support teams & guide them in resolving production issues.

- Align business analysts & technology development/LPaaS support team to avoid any implementation gap.

- May need to travel (domestic/international) for long or short stays to spend time on client side as necessary.

Internal Interactions : LPaaS product team, LPaaS QA team, and Project Management Office.

External Interactions : Enterprise clients (Retail brands, Organizations), Client vendors (ERP companies, Email/SMS execution companies, CRM companies, etc.

Technical Skills :

- Net Core 3.

- Web API, MVC, Razor Page, Design Patterns, JS framework (Optional).

- Elasticsearch, Redis, Message Queue, Docker, Microservices.

- OAuth 2/SSO, CORS, XSS, Authentication, Authorization, ACL, RBAC.

- MS Visio, Draw.io or similar tool for drawing workflow & architectural diagrams.

- JIRA, Azure Board, or similar project management + tracking tool.

- Azure or AWS Cloud.

Preferred Candidate :

- Should have technology product architecture design and development background (preferable).

- Should have managed at least 1 to 2 product developments from inception till delivery.

- Should be able to communicate his/her thoughts clearly.

- Should be a go-getter person.

Interpersonal Skills :

- Excellent and effective oral and written English communication skills.

- Problem-solving and analytical skills.

- Should be proactive, enthusiastic, and a great team player.

- Aptitude to learn new domains.

Education & Working Experience :

- BE/B.Tech, MCA/MSc.

- 8+ years of full Software Development Life Cycle experience using Microsoft .Net with at least 2-3 years of project management & delivery.

Location : Gurgaon.