It Support Engineer - L2/L3 | Virtualization | Hyper-V| RDS

Role & responsibilities

• Provide advanced L2/L3 support for server, virtualization, and desktop infrastructure.
  
• Design, create, and optimize Group Policies and global IT policies across multi-domain environments.
  
• Manage and support Windows Servers, including installation, configuration, and maintenance.
  
• Work extensively with virtualization platforms such as Hyper-V and VMware.
  
• Configure and manage VDI solutions, especially using VMware Horizon.
  
• Set up and maintain Remote Desktop Services, including complex multi-user environments.
  
• Perform image refresh, deployment, and configuration of Thin Clients.
  
• Manage backup and disaster recovery solutions using Veeam.
  
• Collaborate with internal and external teams to support IT infrastructure for multiple clients.
  
• Maintain documentation for configurations, procedures, and changes.

Required Skills:

• Proven experience in L2/L3 IT Infrastructure Support
  
• Hands-on expertise in MSP environments and multi-client infrastructure management
  
• Strong understanding of Group Policy, Active Directory, DNS, and DHCP
  
• Proficient in VMware, Hyper-V, Horizon View, and overall virtualization technologies
  
• Experience with Veeam Backup & Replication
  
• In-depth knowledge of Remote Desktop Services and Thin Client configuration & image deployment
  
• Excellent communication, problem-solving, and documentation skills