SE/SSE - Site Reliability Engineer (SRE)

We are searching for a SRE who is motivated to contribute to our proprietary and patent pending Lightspeed and RemitSend platform. A dedicated individual looking to solve challenges of delivering a multi-tenanted portal to solve common payments needs of our customers. You need to have inquisitiveness to delve into analytics to make sure that the customer needs are getting addressed while ensuring a best in class user interface gets delivered to the end users.

Responsibilities:

• Increase observability standard on our platform by implementing robust monitoring of our services, informative dashboards for platform visibility / reports to provide valuable insights to drive down the MTTD(mean time to detect) and MTTR(mean time to resolve) on incidents and also application health and service performance on production systems
  
• Hands on application management of around 60+ micro services within AWS cloud / Kubernetes infrastructure ensuring availability, resiliency, scalability and performance including full stack diagnosis, fault resolution (Kubernetes, unix debugging)
  
• Review platform architecture and service flows to influence resiliency and high availability of services and Iteratively ensure the operational readiness of all services on our platform before introducing them to production environment.
  
• Identify areas for process automation and develop automated scripts for regular operational activities. Collaborate and partner with service, data and devops teams to inspire changes and ensure optimal application performance and resiliency
  
• Provide rotational on-call support to respond, detect, triage and resolve production incidents on our platform
  
• Conduct, document and present root cause analysis documents to share insights with respective stakeholders
  

Qualifications:

• Minimum 4+ years of experience with building automations into daily operational process through one or more scripting languages(preferably python or Shell scripting)
  
• Minimum 4+ years of experience as SRE on high volume and/or critical production environment along with quality control, validating services, deploying, supporting and managing applications on cloud
  
• Strong experience in configuring and automating operational responsibilities for AWS managed services including EC2, S3, lambda, RDS, Elasticache, Route53 DMS, Kafka, WAF
  
• Strong Experience with observability tools (New Relic, Cloudwatch, Prometheus, Graylog Grafana), container technologies and orchestration ( Kubernetes, Dockers), AWS networking (Route tables, R53, API-Gateway, NACL, NAT), infrastructure as code (Terraform or CloudFormation), SQL/NoSQL Databases
  
• Understands key SRE concepts such as Toil, SLI, SLO, Error Budgets, MTTD, MTTR, etc.
  

Mandatory Skills:

• Experience working as SRE for production systems, good with SRE principles and debugging production issues across services and levels of the stack and ensure up-to-date support playbook / documentations
  
• Ensuring reliability of production by building insightful dashboards and monitors to reduce alerts, tuning thresholds monitoring performance of services using any APM tool
  
• Strong Experience with observability tools (New Relic, Cloudwatch, Prometheus, Graylog Grafana), container technologies and orchestration ( Kubernetes, Dockers), AWS networking (Route tables, R53, API-Gateway, NACL, NAT), infrastructure as code (Terraform or CloudFormation), AWS cloud (EC2, S3, lambda, RDS, Elasticache, Route53, DMS, Kafka, WAF), Shell or Python scripting, SQL/NoSQL Databases