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8 ThinkerSteps Technologies Jobs
TeleSales Executive
ThinkerSteps Technologies
posted 1 day ago
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Fixed timing
Key skills for the job
Job Description
We are looking for a motivated TeleSales Executive to join our team. In this role, you will make outbound calls to potential and existing customers, promote our products/services, handle inquiries, resolve complaints, and aim to meet sales targets. You will also be responsible for maintaining accurate CRM records and following up to ensure customer satisfaction.
Responsibilities: - Conduct outbound calls to prospective and existing customers to promote products or services.
- Respond to customer inquiries, resolve issues, and provide accurate information about our products or services.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
- Handle customer complaints, provide appropriate solutions, and escalate issues to the relevant departments if necessary.
- Keep accurate records of customer interactions, transactions, comments, and complaints using the company s CRM system.
- Meet daily, weekly, and monthly call quotas to ensure productivity targets are achieved with collection of sales revenue.
- Stay updated on product knowledge and industry trends to provide customers with accurate information.
- Follow-up with customers to ensure their satisfaction and encourage repeat business.
- Provide feedback to the management team on customer concerns, process improvements, and potential areas for product or service enhancement.
- Conduct outbound cold calls to present software product demo & try to convinced to convert in sales.
- Proven experience in telemarketing or customer support roles.
- Excellent verbal communication and active listening skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools.
- Goal-oriented with a focus on achieving targets and deadlines.
- Ability to handle challenging and stressful situations with a positive attitude.
- Strong problem-solving skills and attention to detail.
- Flexibility to adapt to changing tasks and responsibilities.
- High school diploma or equivalent; additional education or training in customer service is a plus.
Employment Type: Full Time, Permanent
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based on 8 employees
Strict timing
Monday to Saturday
No travel
Day Shift
ThinkerSteps Technologies Benefits
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