Customer Support Executive

Job Description

• Strong communication skills & active listening.
• Excellent writing skills.
• Excellent typing skills.
• Graduation in any discipline.
• Good presentation skills.
• Comfortable with MS office tools.
• Handle social media platforms.
• Ability to handle chats & emails.
• Familiar with CRM systems & practice.
• Handle customers escalation, provide appropriate solution and follow up to ensure solution.
• Customer Orientation.
• Follow communication procedures, process & Guidelines.
• Take the extra mile to engage customers.
• Ensure customer satisfaction and provide professional customer support.
• Communicating & coordinating with collogues as necessary.
• Maintain a positive, empathetic and professional attitude toward customers.
• Responding quickly to customers inquiries on chats, emails & calls.
• Should be Comfortable with rotational shift.

Preferred candidate profile

• Excellent Communication
• Empathy and Patience
• finding effective solutions
• Product/Service Knowledge
• Adaptability
• Problem Solving