Customer Success Executive

Grade: Executive

Qualification: Graduation (B. Sc. / B. Com)

Total Year of experience: 0-2 Years / Freshers

Job Description:

• Collaborate Across Teams: Work closely with Sales, Logistics, QA/QC, and Planning teams to ensure orders are processed on time and any issues are quickly resolved.
• Maintain Accurate Records: Keep detailed and up-to-date records of all client interactions, including order statuses, samples, quotes, and payments.
• Daily Updates: Regularly update CRM and CFTs Task sheet to ensure everyone has clear visibility and accountability for ongoing tasks.
• Manage Client Communication: Coordinate with internal teams to promptly update clients about shipment timelines, required documentation, sample progress, product questions, commercial proposals, and payment reminders.
• Ensure Accuracy: Check that all client-facing documents and communications are correct, timely, and consistent with company standards and processes.
• Support Sales: Provide the sales team with data from various sources to develop market intelligence by BD manager and formulate strategies.
• Organizational Excellence: Demonstrate strong organizational skills and attention to detail in all aspects of your work.
• Proficient working with MS office, Excel, Word, and PPT.
• Professional Communication: Communicate with customers clearly and professionally.
• Continuous Learning: Good learner with customer centric mindset for growth of individual along with organization.

Skills:

• Strong communication and interpersonal skills, always putting the customer first.
• Proficiency in spoken and written English; knowing additional languages is a bonus.
• Ability to use Excel for basic data analysis, filtering, and reporting, along with basic skills in other Microsoft Office tools.
• Excellent organizational skills, able to prioritize multiple tasks and meet tight deadlines.
• Quick learner, Proactive, self-motivated attitude, eager to grow.
• Ability to work well in a fast-paced, team-oriented environment.
• Strong problem-solving skills and a solutions-oriented approach.
• A collaborative mindset with a strong sense of accountability and ownership over your work.

Qualification:

• Graduation or Post Graduation