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4 V A C Media Jobs
Customer Support Professional
1-3 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Support Professional
V A C Media
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- Customer Assistance: Provide prompt and courteous assistance to customers through various communication channels, such as phone, email, chat, or in-person interactions
- Inquiry Resolution: Address customer inquiries, answer questions, and provide information about products or services, company policies, and procedures
- Issue Resolution: Troubleshoot and resolve customer issues, complaints, or technical problems, striving for a satisfactory resolution while following company guidelines
- Product Knowledge: Maintain an in-depth knowledge of the company's products, services, and offerings to effectively address customer inquiries
- Problem-Solving: Use critical thinking and problem-solving skills to handle complex or escalated customer issues and find solutions
- Communication Skills: Communicate clearly and professionally with customers, ensuring they understand the information provided and feel heard and valued
- Empathy: Show empathy and understanding towards customers' concerns and emotions, demonstrating a commitment to customer satisfaction
- Conflict Resolution: Handle conflicts and difficult customers with patience and diplomacy, working to de-escalate situations and maintain a positive customer experience
- Record Keeping: Maintain accurate records of customer interactions and transactions, using customer relationship management (CRM) or ticketing systems
Employment Type: Full Time, Permanent
Read full job description What people at V A C Media are saying
V A C Media Benefits
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